Handle orders every day
Accept, prepare and hand over orders, online and at the counter.
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- 1The order boardSee every order in one place, sorted by what you need to do next.
- 2Accept an order and move it alongAccept a new order, then tap one button for each step until it is done.
- 3Everything on an order pageSee what a customer ordered, where it goes, and who they are. Call them or add a note for your team.
- 4Check a payment slip and confirm paymentCheck the customer's transfer in your bank app, then mark the order paid. Deposits and cash too.
- 5Change an orderChange amounts, take items out or add new items, then sort out any money left over.
- 6Cancel or refund an orderCancel an order you cannot make. If the customer paid, send the money back and mark it refunded.
- 7Send an order out for deliveryCopy one message with the addresses, phones and cash to collect, and send it to your rider.
- 8Hand over pickup orders with CollectFind a pickup order from the customer's bank receipt, phone or name, and hand it over with a record.
- 9Save or share a receiptSave an order's receipt as a picture, or send it to a customer in WhatsApp or Viber.
- 10Find an old orderFind a finished or cancelled order in Done, and show only some orders by channel or date.
- 11Use the prep sheetGet today's orders out in three steps. Get the items ready, pack the orders, then send them out.
- 12Prep sheet step 1: get the items readyBring out everything your orders need from one list. Food shops cook the soonest dishes first.
- 13Prep sheet step 2: pack the ordersAccept new orders, pack ferry orders first, fill bags that are the same in one go, and print slips.
- 14Prep sheet step 3: send them outGive your rider one list for each packed place, and tell pickup customers their order is ready.
- 15Turn on the CounterShow the POS tab so your team can record sales for customers in your shop.
- 16Make a sale at the CounterTap items on the Counter, charge the customer and finish the sale with a receipt.
- 17Take cash, card, transfer or credit at the CounterChoose cash, card, bank transfer or credit on the Charge sheet when a customer pays.
- 18Sell items with sizes, extras or questions at the CounterPick a size, extras or the customer's details for an item at the Counter, or add an item with no tile.
- 19Give a discount at the CounterTake money off a Counter sale, as an amount or a percent, with a reason if you want one.
- 20Add a customer to a Counter salePut a customer's name on a Counter sale, or save a new customer while you sell.
- 21Counter receipts and fixing a saleShow, save or send a Counter receipt. Reverse a sale made by mistake, or change it the same day.
- 22When the internet drops at the CounterKeep selling at the Counter with no internet. Cash, card and transfer sales are saved and sent later.