Save or share a receipt
Save an order's receipt as a picture on your phone, or send it to a customer.
On this page
What it is
Every order has a receipt. It is a picture with your shop name, the items, the total and how the order is paid. You can save it, or send it in WhatsApp, Viber or another app. For example, send it to a customer after they pay.
The receipt is not shown on the order page. You see it when you save or share it.
Find it
- Tap Orders in the bar at the bottom.
- For a finished order, tap Done at the top.
- Find the order card.
- Tap the order card, not the button on it.
- Scroll to the bottom of the order page, to Receipt.
On a computer, the order opens on the right side of the order board. Receipt is under the Items part.
Every setting
Save image
- Tap Save image. It says "Saving…" for a moment.
- On an iPhone, your phone's share menu opens. Tap "Save Image" there. The picture goes to your Photos.
The app then says "Saved. Choose Photos to keep it". If the picture is not in your Photos, tap Save image again.
On other phones and on a computer, the picture downloads instead. The app says "Receipt downloaded".
To print a receipt, save the picture first. Then print it from your phone or computer.
Share
- Tap Share.
- Your phone's share menu opens. Tap an app, like WhatsApp.
- Pick the person.
- Tap send.
The message has the receipt picture and a line like "(your shop name) · Order #12 · MVR 350". It also has a link. The link opens the customer's order page. For a pay link order, it opens the pay link. When it is sent, the app says "Shared".
If your phone cannot share pictures, it shares the line and the link only. Or it copies them, and the app says "Link copied". Paste it in a chat.
If Share looks pale, the order has no link to send. Tap Save image instead.
Customers seethe receipt picture, and the link to their order page. See What customers see after they order.
What is on the receipt
Many words on the receipt are in capital letters. From top to bottom, it shows:
- your logo and shop name, and the order number, like Nº 012
- a word that says how the order is now, like New, Preparing, Cooking, Ready for pickup, Delivered or Cancelled
- the times: Placed, Paid, and Delivered or Collected. An order for a later day also shows "For", with that day. A changed order shows "Edited".
- From and To: your island and where the order goes, with the customer's name
- facts like the pickup place, the boat, the name on the package and the customer's note. On ferry orders, the name on the package is after "Look for".
- the items, the delivery fee, any discount and the Total
- next to Total, how it is paid, like "Paid · Bank transfer" or "Pay on delivery · cash"
- a QR code (a square code that a phone camera can read), with "Scan to order" and "Order again". It opens your shop.
- "Powered by Eveyla" at the bottom
If your shop adds GST (a tax), a part near the bottom says Receipt or Tax Invoice. Before the order is paid, it says "Not paid yet. This is not a tax invoice." See Add GST to your prices and Bills and GST: tax invoices.
Customers have their own receipt on their order page, with Save image and Share too. Its QR code opens their order. For sales at the Counter (the POS tab), see Counter receipts and fixing a sale.
Who can use it
Everyone in your team can save and share receipts: the owner, senior managers, managers and staff.
This needs a Storefront.
Common mistakes
It says Couldn't save. Try again
Wait a moment. Then tap Save image or Share again.
I can't see the receipt
The order page does not show it. Tap Save image, then open the picture in your Photos or downloads.
The receipt says Checking payment or Not paid yet
Next to Total, the receipt says "Checking payment" or "Pay on delivery" until you mark the payment. Shops with GST also see "Not paid yet. This is not a tax invoice."
- Confirm the payment, or tap Mark cash received for a cash order. See Check a payment slip and confirm payment.
- Save or share the receipt again.
I can't find an order
Finished and cancelled orders are under Done on the order board. See Find an old order.
If Live looks empty, a filter may be on. To clear it:
- Tap Done.
- Tap the funnel button on the right. It has no words, only a funnel picture (a cone, wide at the top).
- Tap All.
- Tap the funnel button again.
- Tap All time.
- Tap Live to go back.
Tip
After you confirm a payment, tap Share and send the receipt to the customer in WhatsApp. They get the picture to keep, and a link to follow their order.