Find an old order
Find an order that is finished or cancelled.
On this page
What it is
An order leaves Live when it is finished or cancelled. Finished means delivered, collected or done. Then it goes to Done. Done keeps your past orders, newest first. Sales from the Counter (the POS tab) are there too. You can also show only some orders, by where they came from and by date.
Find it
- Tap Orders in the bar at the bottom.
- Tap Done at the top, next to Live.
On a computer, Done is in the bar above your orders.
Every setting
Done
Orders are grouped by the day they came in. The headings are in small capital letters: Today, Yesterday, then dates like "5 Oct". The owner also sees each day's total on the right.
Cancelled orders are in their own group at the end, called Cancelled, with how many.
Each card shows:
- the time it came in, like "14:02", or the date, like "5 Oct", for older days
- how it ended and how it was paid, like "delivered · cash collected" or "collected · transfer"
- for a cancelled order, the total crossed out and the word "cancelled" in red
A pay link order shows an orange "Pay link" label instead of these words. Next to it is how it was paid or closed, like "Paid by transfer" or "Closed · Cancelled".
A Counter sale shows a till (cash register) picture instead of a number. Its name is "Counter sale" or the customer's name. It says "sold · cash", or how it was paid. A reversed sale shows its total crossed out and the word "reversed" in red. It is in Cancelled.
Some pickup orders are handed over with Collect. Their cards also show who handed them over and how. For example: "Aisha · cash taken · 3:02 pm". See Hand over pickup orders with Collect.
Cards in Done have no buttons. Tap a card to open the order. See Everything on an order page. For a Counter sale, see Counter receipts and fixing a sale.
Older orders load as you scroll down. If they stop, tap Show older orders at the bottom. At the very end it may say "No older orders".
The Done button shows how many orders there are after you open it. If there are none, Done says "Nothing here."
The funnel button
This button shows only some orders. It has no words, only a funnel picture (a cone, wide at the top). On a phone, it is on the right, in the same row as Live and Done.
- Tap Done.
- Tap the funnel button. A menu opens.
- Tap a choice. The menu closes and the list changes.
The choice you picked has a green tick. If you picked something other than All or All time, the funnel button gets a dark ring. Your choice stays on when you open an order and come back.
To show all orders again:
- Tap the funnel button.
- Tap All.
- Tap the funnel button again.
- Tap All time.
The funnel button has no dark ring now.
On a computer, All, Online, Counter and Pay links are always in the bar above your orders. A date button is there too. The date button shows the choice you picked. Clicking Counter while you are in Live opens Done.
Channel
Under Channel, you can tap:
- All (picked when you start): every order.
- Online: orders from your shop page.
- Counter: sales from the Counter.
- Pay links: orders from pay links you sent. See Send a pay link.
Date
Under Date, you can tap:
- All time (picked when you start)
- Today
- Last 7 days
- Last 30 days
- Custom…: pick your own days.
The date is the day the order came in.
To pick your own days:
- Tap Custom…. Two boxes appear: From and To. The menu stays open.
- Tap From.
- Pick the first day.
- Tap To.
- Pick the last day.
- Tap anywhere outside the menu to close it.
The list shows orders from both days and every day between.
Who can use it
Everyone in your team can use Done and the funnel button. That means the owner, senior managers, managers and staff. Only the owner sees each day's total.
It needs a Storefront.
Common mistakes
Live says All caught up, or orders are missing
A choice you picked in Done stays on in Live. To clear it:
- Tap Done.
- Tap the funnel button on the right.
- Tap All.
- Tap the funnel button again.
- Tap All time.
- Tap Live.
I cannot find an order in Done
- It may still be open. Done only has finished and cancelled orders. Look in Live.
- The funnel button may have a dark ring. That means a choice is on. Tap the funnel button and pick All. Then tap it again and pick All time.
- It may be older. Scroll down, or tap Show older orders.
- A pay link paid late or paid twice stays in Needs you. It stays there until you sort it out. See Follow up on a pay link.
It says "Couldn't load orders" or "Couldn't load. Try again"
Check your internet. If the button at the bottom says "Couldn't load. Try again", tap it. If Done says "Couldn't load orders", close the app and open it again.
Tip
Looking for every order from one customer? Open one of their orders. Scroll down to Customer and tap See customer. Their page lists all their orders. This is for the owner, senior managers and managers. See Your customers.