Customers can't order

My order board says "Buyers cannot receive orders yet"

This box is at the top of your order board. It means customers have no way to get their order yet. Under it, the app says: "Set where you deliver or where they collect. It takes a minute."

Tap Fix now. A sheet opens. A sheet is a panel that covers part of the screen. This one is called Shop location or Delivery.

If Shop location opens:

1. Tap the box under Your island. It says "Select your island". A list opens.
2. To find your island faster, type its name at the top of the list.
3. Tap your island.
4. Tap Save location.

If Delivery opens:

1. If Some islands is picked under Where do you deliver?, tap Add islands you deliver to.
2. Tap each island you deliver to.
3. If They collect from me is ticked, type your pickup place in Pickup location.
4. Tap Save at the bottom.

When your shop is ready, the box goes away. See Choose how customers get their order and Set where you deliver and your fees.

Customers see "Not accepting orders right now"

You paused new orders. Your order board says "New orders are paused. Buyers can browse but not order."

1. Tap Orders in the bar at the bottom.
2. Tap Reopen at the end of that line.

The app says "Taking orders again". You can also tap Paused at the top right. The Accepting orders switch in Settings, under Logo, description & hours, does the same. See Pause and restart orders.

Customers see "Closed right now, you can browse, but ordering is paused"

Your shop is outside its opening hours. Customers cannot order until you open.

1. Tap Settings in the bar at the bottom.
2. Under Storefront, tap Logo, description & hours.
3. Under When are you open?, tap Open 24/7, Same every day or Custom.
4. With Same every day or Custom, set your times. See the steps in Set your opening hours.
5. Tap Save.

Set your closing time before midnight. See Set your opening hours.

Does it say "Closed right now. You can pre⁠-⁠order for later, pick a time at checkout."? Then customers can still order for later. See Take orders for later.

My link shows "Shop not found"

Your shop may be hidden. In Settings, under Visibility, the row says "Hidden. Customers cannot open your shop".

1. Tap Settings in the bar at the bottom.
2. Under Visibility, tap Visible to customers.
3. Tap Show my shop.

Did you change your shop link? Send customers the new one. See Hide or show your shop and Your shop link.

My link shows "Shop not available"

Your Storefront is not live yet. A card at the top of your order board says what to do. If it says Payment under review, wait until Eveyla confirms your payment. See Pay your Eveyla bill.

The basket says "Add MVR 50 more to reach the MVR 200 minimum"

You have a minimum order. Customers cannot order less than that.

1. Tap Settings in the bar at the bottom.
2. Under Delivery & payments, tap Delivery.
3. Under I deliver to them, change the amount in Min order (MVR). Type 0 for no minimum.
4. Tap Save.

If customers can also collect from you, you can turn on Below the minimum, allow pickup. Then smaller orders can still be picked up. See Set where you deliver and your fees.

My customer's island is not in the list

In the basket, customers pick their island in a sheet called Where should it go?. It only lists the islands you deliver to.

1. Tap Settings in the bar at the bottom.
2. Under Delivery & payments, tap Delivery.
3. Under Where do you deliver?, tap Some islands or All islands.
4. With Some islands, tap Add islands you deliver to. If you already have some, it says Add or remove islands.
5. Tap each island you deliver to.
6. Tap Save.

See Set where you deliver and your fees.

My shop page has no basket, only message buttons

Your shop is a free listing. A free listing has no basket, so customers message you to order. The first tab at the bottom says Home, not Orders. See My storefront is paused and Free listing and Storefront.

Customers can't add an item

The item may be sold out, hidden or not open yet. Did a customer open your item link and see "That item isn't available right now"? Then the item is hidden or deleted. See An item isn't showing in my shop.