Help
Fix common problems and reach Eveyla.
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- 1Contact EveylaChat with Eveyla on WhatsApp, or send a note from the app and see when it is resolved.
- 2Ask for a new featureAsk Eveyla for something new in the app, and vote for the ideas other shops sent.
- 3Customers can't orderFind out why customers cannot order from your shop page, and fix it.
- 4An item isn't showing in my shopFind out why an item is missing, greyed out or not open yet on your shop page, and fix it.
- 5I'm not getting order alertsFind out why your phone or Telegram does not ping you for new orders, and fix it.
- 6A payment slip is wrong or missingWhat to do when a payment slip shows the wrong amount, is short, or has not come in.
- 7I can't find a page or buttonWhy a tab, page or button is missing for you, and how to get it.
- 8A Counter sale didn't syncFix a Counter sale that was saved on your phone but did not reach Eveyla.
- 9My storefront is pausedWhy your shop shows as a free listing after a trial or a late bill, and how to bring it back.
- 10I can't sign inGet back into your shop when the password is wrong, Google opens the wrong account, or you see No shop yet.
- 11Emails and messages from EveylaThe reminders, receipts and news Eveyla sends you, where they arrive, and what to do with each one.
- 12The rules for shopsWhere to read the Shop Terms and the Privacy Policy, and what they cover, in plain words.
- 13Words in Eveyla, made simpleWhat slip, pay link, pre-order, deposit, Storefront, add-on, Grow credits and other app words mean.