Choose how customers book online

Every setting

Nothing changes until you tap Save at the bottom of the sheet.

To let customers book online:

1. Tap the Customers book online switch. It turns green.
2. Under Deposit to book, tap how much customers pay when they book.
3. Tap Save.

The sheet closes. A short message says "Customers can book online now". Each part of the sheet is explained below, from top to bottom.

Customers book online

This switch is at the top. When it is green, the app says "They pick a free time on your shop page and book it."

When it is grey, the app says "Off until you're ready. Your page still shows your services, with Message to book."

It is off when you start. Did you tap Looks good on How customers book in your setup steps? Then it is on.

Sometimes the switch is grey and does not move. Then a grey box under it says what to add first. See Common mistakes below.

To turn it off:

1. Tap the switch. The app says "Bookings already made stay in your book. New customers message you to book."
2. Tap Save. A short message says "Online booking is off. Bookings already made stay."

In your free trial, customers see Message to book on every service, even with this switch on. The sheet does not tell you this. It even says "Customers can book online now" when you save. Customers can book once bookings open, when your plan is paid. See Open bookings.

You can still turn it on in your trial. Then customers can book from the day bookings open.

Customers see

Book next to each service, under Book a time on your shop page. Under that heading, a line shows your rules, like "30% deposit · Free to change until 24 hours before". When the switch is off, each service shows Message to book.

Your booking page

After you save with the switch on, a grey box shows under the switch. It is called Your booking page. It shows your link, like shop.eveyla.com/yourshop. This is your shop page, where customers book.

To copy the link, tap the small copy button on the right. It shows Copied. Then paste the link in a message to customers.

After a customer books, they also get their own booking page. That is a different page. The note at the bottom of this sheet talks about that one. See Your customer's booking page.

I confirm each booking first

This switch shows while Customers book online is on. It is off when you start. Under it, the app says "Off: customers book a free time straight away."

Turn it on if you want to say yes to each booking first. The app says "They ask for a time. It's theirs once you say yes."

When it is on, you pick how fast you answer. Under Answer within, tap 2 h, 6 h, 12 h or 24 h. 12 h is picked when you start.

A small picture shows the steps: They ask, You answer, They pay and Visit. With no deposit, They pay is not there.

Under the picture, the app says: "Times start at least 2 hours ahead, and your answer is due by 1 hour before the start. No answer in time: the time goes back and they see it on their page." With a deposit, it adds: "After your yes, they have 2 hours to pay the deposit."

To answer a request, see Answer a booking request.

One service can follow its own rule. In that service, Your OK before it's booked has Like the shop, Always and Never. Like the shop follows this switch. See Make a service bookable.

Customers see

Ask instead of Book on your shop page. When they pick a time, a line says your shop "answers within 12 hours. Nothing to pay until they say yes."

Deposit to book

A deposit is part of the price. Customers pay it when they book, and the rest at the visit. Tap one:

• None: nothing to pay when they book. They pay it all at the visit.
• 30% (picked when you start) or 50% of the price.
• Full: the whole price, paid when they book.
• Other: your own percent or amount. See Other below.

On the right of Deposit to book, grey words show one of your services as an example, like "On Gel polish, MVR 450". A bar under the buttons shows what that costs now and at the visit. For example, with 30%: "MVR 135 now, by transfer or PayPal" and "MVR 315 at the visit".

Customers pay a deposit by bank transfer, with a payment slip (the photo of a bank transfer). Or they pay by PayPal. So you need a bank account or PayPal in Payment details. A US dollar account counts only while USD prices are on. See Add your bank account, PayPal and cash on delivery.

With no bank account or PayPal, an orange box shows under the bar. It says customers can't pay a deposit online, and asks you to add a bank account or PayPal, or pick None. It has an Open Payment details button. See Common mistakes below.

A size of a service can have Pays at the visit switched on. That size takes no deposit. See Make a service bookable.

Customers see

the deposit in the line under Book a time, like "30% deposit", "MVR 100 deposit", "Paid when you book" or "Pay at the visit". They pay the deposit by bank transfer or PayPal when they book. See What customers see when they book.

Other

Tap Other to set your own deposit:

1. Tap % for a part of the price, or MVR for an amount.
2. Type the number in the box. For example, 25 for 25%, or 100 for MVR 100.

After the box, it says "% of the price" or "per booking". If the number is not right, a red line under the box says what to fix, like "Between 1 and 100%."

Until you type a number, Save stays grey.

Free to change or cancel until

Pick until when customers can change or cancel for free: It starts, 2 h, 12 h, 24 h or 2 days before the visit. 24 h is picked when you start.

A line under the buttons shows it as a picture, from Booked to Visit. The free part is green. When you keep the deposit, the part after it has orange stripes.

Under it, one sentence sums up your rule. For example: "Free to change or cancel until 24 h before. After that, you keep the deposit if they cancel or don't come."

With None, it says: "Customers can change or cancel on their booking page until 24 h before. After that they message you to change it, and can still cancel."

Customers see

"Free to change until 24 hours before" in the line under Book a time. With 2 days, it says 48 hours. Before they book, they see the rule with a day and time, like "Free to change or cancel until Fri 30 Oct, 10:00. After that, the deposit is kept if you cancel or don't come."

If they cancel late or don't come

This shows only when you ask for a deposit. It says what happens to the deposit when a customer cancels after the free time, or does not come.

• You keep the deposit (picked when you start). With Full, it says You keep the payment.
• You send it back.

When you keep it, a line says "You can still send it back on any booking, from its order."

Customers see

with You send it back, the rule says "After that you can still cancel, and the deposit comes back."

Earliest they can book

This row shows how soon a booking can start. It says "1 hour from now" when you start.

1. Tap Earliest they can book. The choices open under it.
2. Tap 30 min, 1 h, 2 h, 12 h or 1 day.

With I confirm each booking first on, the line under its picture says times start at least 2 hours ahead.

Customers see

no times sooner than this.

Furthest ahead

This row shows how far ahead customers can book. 60 days is picked when you start.

1. Tap Furthest ahead. The choices open under it.
2. Tap 14 days, 30 days, 60 days or 90 days.

Customers see

free times up to this many days ahead, and no further.

Save

At the bottom of the rules, a note says "Customers see these rules before they pay, and again on their booking page."

Save is at the very bottom. It is grey until you change something. Tap it to save. The sheet closes, and a short message says:

• "Customers can book online now", when you turned the switch on
• "Online booking is off. Bookings already made stay.", when you turned it off
• "Booking rules saved", for any other change

If the save does not go through, a red message under the note says why.

To close the sheet without saving, tap the X at the top right.