I'm not getting order alerts
Find out why you do not get a ping for new orders, and fix it.
On this page
- Open Order alerts
- If this happens
- The card has a Turn on order alerts button
- The card says "Notifications are blocked"
- The card says "Get order alerts on iPhone"
- The card says "This browser doesn't support push notifications"
- Alerts are on, but my other phone or my team gets nothing
- I run two shops, and only one pings me
- I can't find Order alerts
- My Telegram alerts stopped
- Telegram never connects
- My card says "Telegram alerts go to the owner and managers"
- Tip
Open Order alerts
Order alerts only ping the phone where you turned them on. Turn them on, on every phone that should ping.
If you are the owner:
- Tap Settings in the bar at the bottom.
- Under Storefront, tap Order alerts. It says "Push alerts on this device" under it. A sheet called Order alerts opens. (A sheet is a panel that covers part of the screen.)
If you are on the team:
- Tap your shop name at the top left. The shop menu opens.
- Tap Order alerts on this phone. A sheet called Order alerts opens.
On a computer, Settings is in the bar on the left.
Read what the first card says. Then find it below. To learn what the alerts say, see Get a ping for every new order.
If this happens
The card has a Turn on order alerts button
The card says "Never miss an order". Alerts are off on this phone.
- Tap Turn on order alerts.
- Your phone asks if Eveyla can send notifications. Allow it.
The app says "Order alerts on. We'll ping this device for every new order." The card now says "Order alerts are on".
Does the app say "Couldn't turn on order alerts. Try again in a moment."? Wait a minute. Then tap Turn on order alerts again.
On Android, the card may also show Add Eveyla to Home Screen. The app says this "makes alerts more reliable". See Put Eveyla on your home screen.
On the order board, the green line "Want a ping for the next order?" has a Turn on button too. It opens the same sheet.
The card says "Notifications are blocked"
The card still says "Never miss an order" at the top. Under it, it says "Notifications are blocked. Open browser settings for this site and allow notifications, then come back." It has no button.
This happens if you did not allow notifications when your phone asked. The app then says "Notifications were blocked. Re-enable them in your browser settings." A browser is the app you open websites with, like Chrome or Safari.
- Open your phone's settings for the browser you use for Eveyla. If Eveyla is on your home screen, open the settings for Eveyla.
- Allow notifications.
- Come back to Eveyla.
- Open Order alerts again.
- Tap Turn on order alerts.
The card says "Get order alerts on iPhone"
The card says: "iPhone only sends push notifications from apps on your Home Screen." Put Eveyla on your home screen first. Open Eveyla in Safari. Then:
- Tap Share at the bottom of the screen.
- Tap Add to Home Screen.
- Tap Add at the top.
Now open Eveyla from your home screen. Open Order alerts again. Tap Turn on order alerts.
Owners can also tap Show me how. Then close the Order alerts sheet with the X. The steps are at the top of Settings, under Get the Eveyla app. See Put Eveyla on your home screen.
The card says "This browser doesn't support push notifications"
The card says: "Try Chrome or Safari on your phone." Open Eveyla in Chrome. Then turn on alerts there.
Alerts are on, but my other phone or my team gets nothing
The card says "We'll ping this device the moment a new order arrives." It only means this phone. Turn on alerts on each phone. Each team member does it on their own phone, from Order alerts on this phone. See Order alerts for your team.
I run two shops, and only one pings me
Each shop has its own Order alerts. Open each shop and turn them on.
- Tap your shop name at the top left.
- Under Switch shop, tap your other shop.
- Open Order alerts.
- Tap Turn on order alerts.
I can't find Order alerts
Your shop may be a free listing. A free listing takes no orders in Eveyla, so there are no order alerts. The first tab at the bottom says Home. Customers message you instead. See Free listing and Storefront.
My Telegram alerts stopped
Open Order alerts. Does the Telegram card say "Get order alerts on Telegram" again? Then Telegram is not connected any more. Connect it again:
- Tap Connect Telegram. Telegram opens.
- Tap START. It is the wide button at the bottom of your chat with Eveyla Bot.
- Come back to Eveyla.
The card says "Telegram alerts are on". Alerts come to your own chat with Eveyla Bot.
On a computer, the card shows a code to scan with your phone camera instead. See Get orders on Telegram.
Telegram never connects
The card says "Finish in Telegram" and "Waiting for Telegram…". Nothing connects until you tap START in Telegram. To go back to Telegram, tap Open again (or Open Telegram).
No START button? Send the code on the card to the bot instead:
- Tap Copy next to the code.
- Open Telegram.
- Find @eveyla_bot.
- Paste the code in the chat.
- Send it.
If the card says "That code ran out", tap Get a new code.
Does the app say "Couldn't start Telegram connect. Try again in a moment."? Wait a minute. Then tap Connect Telegram again.
My card says "Telegram alerts go to the owner and managers"
You are staff. Telegram alerts are for the owner, senior managers and managers. You can still get alerts on your phone with Turn on order alerts.
Tip
Turn on alerts on your phone. If you are the owner, a senior manager or a manager, connect Telegram too. If one does not ping you, the other still tells you about the new order.