I can't sign in

A red box shows when I tap Sign in

Read the message in the red box. Most often, the email or the password is wrong.

1. Check each letter of your email.
2. Tap the eye at the right of the password box. Now you can see your password.
3. Check capital letters. "Shop123" and "shop123" are not the same password.
4. Tap Sign in again.

Made your login with Google? There is no password to type. Tap Continue with Google instead.

Still wrong? Make a new password. See the next part.

I forgot my password

1. Tap Forgot password?. It is on the right, above the password box. A sheet called Reset your password opens. (A sheet is a panel that covers part of the screen.)
2. Check that your email is in the Account email box.
3. Tap Send reset link.
4. Open the email "Eveyla: Reset your password".
5. Tap Reset password in the email. A page called Set a new password opens.

Type your new password two times, then tap Update password. If the page says Reset link unavailable, the link is too old. Ask for a new one.

If the email does not come, look in spam. Every step is in Sign in, sign out and reset your password.

Google opens the wrong account

Google may ask which account to use. Pick the one you used for your shop. If Eveyla then shows Open your shop or No shop yet, you picked another account. Read the next part.

If a red box says it could not sign in with Google, tap Continue with Google again.

Eveyla shows No shop yet, or Open your shop

Does Open your shop show Sign in at the top right? Then you are not signed in. Tap Sign in.

Otherwise, both pages mean the same thing: the account you signed in with has no shop. The No shop yet page says "You're signed in but not yet linked to a shop."

This happens when:

• you signed in with another Google account or email than before.
• the owner invited a different email from the one you used.
• the owner removed you from the team.

Do not tap Set up my shop. Do not fill in Open your shop. Both make a new shop of your own.

Sign out first:

• On No shop yet: tap the small button at the top right, across from the word Eveyla. It signs you out.
• On Open your shop: tap "Open in Eveyla" at the top of this guide page. A page says No shop yet. Tap the small button at the top right.

Then sign in again, with the right Google account or email. Still stuck? See Contact Eveyla.

The page says No invite found for this email

The owner invited a different email. It says: "Ask your shop owner to invite this exact email on their Staff page, then sign in again."

1. Ask the owner to invite the email shown on the page.
2. When they have, tap Check again.

Or tap Sign out, and sign in with the email the owner invited. See Join a shop's team.

I was invited, but I never made a password

1. Open the invite email. Its subject starts with "Eveyla: You're invited to help run", then the shop's name.
2. Tap the button with the shop's name, like "Join Aisha Bakes". A page called Join your team opens.
3. Check that the Email box has the email the owner invited.
4. Type a new password in the Password box. Use at least 8 characters.
5. Tap Join.

No email? On the sign in page, tap Join here, next to "Invited to a team?". If it says "This email already has an account.", tap Sign in instead. See Join a shop's team.

It says Your session ended or You already have an Eveyla account

These show while you open a new shop. "Your session ended" means you were signed out: tap Sign in again. "You already have an Eveyla account" means that Google account already has a shop: tap Go to my dashboard. See Open your shop.