A payment slip is wrong or missing

The money is not in my bank

Do not confirm the order. Ask the customer to check.

1. On the order board, tap the order card (not the button on it). The order opens.
2. Under Payment, tap Ask the buyer. It is under the confirm button, after "Not in your account?". WhatsApp opens with a message.
3. Send the message.

The message says: "We could not find your transfer of MVR 350 yet. Could you check and resend the slip?" If the money never comes, cancel the order. See Check a payment slip and confirm payment and Cancel or refund an order.

The slip shows less than the order

Grow is your shop assistant in Eveyla. It can check slips for you. Without Grow, ask the customer for the rest:

1. Open the order.
2. Tap Ask the buyer. WhatsApp opens.
3. Change the message to say how much is missing.
4. Send it.

If Grow checks your slips, the board card says "Slip shows MVR 180 · MVR 20 short". In the order, Grow says "The slip is MVR 20 short. Everything else looks right."

1. On the order board, tap Ask for MVR 20 on the card. The order opens.
2. Tap Ask Aisha for MVR 20. A sheet opens. (A sheet is a panel that covers part of the screen.)
3. Tap Open WhatsApp.
4. Send the message.

To use another chat, tap Copy in the sheet instead. Then paste the message there.

The sheet says: "Their order page now shows MVR 20 still to pay and lets them add a second slip. Grow checks that one too." After you ask, the board card says "Waiting for MVR 20". The button in the order now says Send the message again.

Customers see

"Still to pay" and the amount on their order page. It shows your bank account and a button to add the second slip.

On some orders, you also see Take MVR 20 off and confirm. Use it if you do not need the rest of the money.

1. Tap Take MVR 20 off and confirm. A sheet called Take MVR 20 off? opens.
2. Tap Take it off and confirm.

The receipt shows the MVR 20 as "Short payment".

Only the owner, senior managers and managers see these buttons. Grow's slip check uses Grow credits. See Let Grow check payment slips.

A slip on a pay link is wrong

1. On the order board, tap Check slip on the card. The order opens.
2. Look for the money in your bank app.
3. If it is not right, tap Slip doesn't match. A sheet opens.
4. Tap a reason, like The amount is different or The money is not in my account.
5. Tap Send to Aisha.

The link opens again so the customer can pay or send a new slip.

Customers see

your shop name with "couldn't match your slip", and your reason.

See Follow up on a pay link.

A slip for the credit book is wrong

The credit book is your list of who owes you money. Only the owner, senior managers and managers can open it.

1. On the order board, tap Check slip on the Credit payment card. A sheet called Slip from Aisha opens.
2. Tap Slip doesn't match.
3. Tap a reason.
4. Tap Send to Aisha.

You can also tap Check on the slip card in your credit book.

Nothing is recorded in the credit book. The app says "Marked as not matching. They'll see why."

Customers see

"The shop couldn't match your last slip:" and your reason. They can pay and send a slip again.

See Ask someone to pay what they owe.

There is no slip yet

On an order, Payment says "waiting for slip". Under it, the app says "Waiting for the buyer's slip. Nothing to do yet." Give the customer some time.

If no slip comes, message the customer:

1. Open the order.
2. Tap the green WhatsApp button at the top.
3. Send the customer a message.

When you find the money in your bank app, tap Confirm payment received.

On a pay link, the card is under Waiting for payment.

1. Tap Remind on the card. The order opens.
2. Tap Remind Aisha on WhatsApp.
3. Send the message.

With no phone number, the button says Copy reminder. Paste the reminder in your chat with the customer. See Follow up on a pay link.

Grow says "I've seen this slip before"

The same slip is on another order. The board card has a red Check button and says "Same slip as #12". Grow says: "If your bank app shows only one transfer, confirm the order that should have it and cancel the other." See Cancel or refund an order.

Grow says the slip needs a look

The board card says something like "Transfer not completed", "Slip date looks old" or "Paid to another account". In the order, Grow says what looks wrong.

1. Look for the money in your bank app.
2. If it is not there, do not confirm. Tap Ask the buyer under Payment.

On a pay link, tap Slip doesn't match instead.

Grow may say "Hmm. This went to an account I don't know." Check the account on the slip. If it is your account, the owner taps Add it to Payment details. Grow knows it next time. See Add your bank account, PayPal and cash on delivery.

I confirmed a payment by mistake

This is for orders from your shop page. A pay link has no Mark as unpaid. See Follow up on a pay link.

1. Open the order.
2. Under Payment, tap Mark as unpaid.

The order is not paid any more, and the confirm button shows again.

Does the order say "Confirmed by Grow"? Then the owner, senior managers and managers can tap Undo confirm instead. Under it, the app says until when you can undo, like "Moves it back to Needs you. Open until 25 Sep, 9:41 am." Needs you is the first list on your order board.