A Counter sale didn't sync
Fix a Counter sale that was saved on your phone but did not reach Eveyla.
On this page
What it is
When the internet drops, the Counter (the POS tab) can still take cash, card and transfer sales. It saves them on your phone and sends them to Eveyla when the internet is back. See When the internet drops at the Counter.
Sometimes Eveyla refuses a saved sale. For example, an item in it was deleted. The sale then goes into a list called Didn't sync. It does not count in today's takings (the money you took today) until you fix it.
Find it
- Tap POS in the bar at the bottom.
- Look at the green bar at the top of the Counter. On the right, a white button says "1 sale didn't sync". With more sales it says "2 sales didn't sync".
- Tap it.
A sheet called Didn't sync opens. (A sheet is a panel that covers part of the screen.)
When a sale fails, a message also pops up, like "Sale for MVR 85 didn't sync. Tap to fix it." Tap Open on it to open the same sheet.
Use the phone that took the sale. Other phones do not show it.
Every setting
The sheet says: "These sales were taken on this phone but Eveyla refused them. They're not in today's takings until you fix them."
Each sale is a card. It shows:
- the total and how it was paid, like "MVR 85 · Cash"
- when it was taken, like "Today 13:05", or a date
- the items, like "2 × Cola · 1 × Bread"
- an orange line that says why Eveyla refused it
- two buttons: Remove, and either Open in counter or Try again
When nothing is left, the sheet says "All sales are synced."
Open in counter
This button shows when something in the sale must be fixed. The orange line says one of these:
- "An item in this sale was deleted from your items before it reached Eveyla."
- "A size in this sale was removed before it reached Eveyla."
- "Prices changed, so the discount is now more than the sale."
- "The customer on this sale was deleted."
- Another message, or "Eveyla refused this sale."
First, finish any sale that is on the Counter. Open in counter adds the sale's items to what is already there.
To fix the sale:
- Tap Open in counter. The sale leaves the list and goes on the Counter. A message says "Sale is back on the counter. Check it and charge again."
- Check the items on the Counter. A deleted item or size comes back with the same name and price. It is now a custom item, not one of your items.
- Tap Charge at the bottom. The Charge sheet picks the same way to pay as before.
- If the sale had a discount or a customer, add it again in the Charge sheet. See Give a discount at the Counter and Add a customer to a Counter sale.
- Take the payment the usual way.
Do not tap Clear sale before you charge it. The sale has already left the Didn't sync list. If you clear it, it is gone. When you charge it, it is saved as a new sale.
Try again
This button shows when nothing in the sale is wrong. The orange line says one of these:
- "Eveyla was busy. Tried 3 times." Wait a few minutes. Then tap Try again.
- "Your plan isn't active, so Eveyla can't record counter sales right now." Your storefront is paused. Pay your Eveyla bill first. See My storefront is paused. When your storefront is back, open this list and tap Try again.
- "The account on this phone is no longer on the shop's team." Ask the owner to add this person to the team again. Or sign in on this phone as someone on the team. Then tap Try again.
The sheet closes. At the top of the Counter, a small label can say "1 syncing". When the sale goes through, a message says "Synced ✓". If Eveyla refuses it again, it comes back to the list.
Remove
- Tap Remove on the sale.
- The card asks: "Remove this sale? It won't count in today's takings."
- Tap Remove (red) to delete it. To keep it, tap Keep.
Remove a sale only if it did not really happen, or you already charged it again.
Who can use it
Everyone who uses the Counter: the owner, senior managers, managers and staff. The list is only on the phone that took the sale.
The Counter needs a Storefront.
Common mistakes
The top of the Counter says 2 syncing
These sales are saved on your phone. They are waiting for the internet. When your internet is back, tap POS and keep the Counter open. Each sale shows "Synced ✓" when it reaches Eveyla.
I can't find the sale on my other phone
The list is only on the phone that took the sale. Open the Counter on that phone.
My storefront is paused and the POS tab is gone
A paused shop shows as a free listing, and a free listing has no Counter. Your waiting sales stay on this phone. Pay your bill. When your storefront is back, tap POS on this phone. See My storefront is paused.
Tip
Does the top of the Counter say "syncing"? Then wait before you delete an item, a size or a customer. Let every sale say "Synced ✓" first. Then no sale is refused because its item is gone.