When the customer comes

Every setting

What the booking shows

From top to bottom:

• The day and time, like "Today, 14:30". Under it, how it was booked, like "Booked online", "Booked by you" or "Walk⁠-⁠in". A booking made online also shows its order number, like "order #204". Tap it to open the order.
• The time, like "14:30 to 15:15", with a tag next to it, like Deposit paid or Here now.
• The service, how long it takes and who it is with, like "Gel polish · 45 min · with Liya".
• A small strip of Liya's day, with this booking in it.
• The money, for a booking made online. See "The money on a booking" below.
• The customer's name and phone number, or "No number".
• Visits, Spent and No⁠-⁠shows. Visits counts their bookings marked done. Spent is what they spent at your shop. No⁠-⁠shows counts the times they did not come. A new customer shows "First visit here" instead.
• "Their note, on every booking" is the note you keep about this customer in your customer list. See Your customers.
• "From their booking" is what they wrote when they booked online.
• Note for your team.
• At the bottom, a row of buttons, like Move, Message, Didn't come and Cancel. Under them is one big green button, like Here or Done.

Here

1. When the customer arrives, tap Here at the bottom.

A short message says "Aisha is here", with Undo. The tag changes to Here now. The big button changes to Done.

While the booking's time is on, the bar above the tabs also shows Here. You can tap it there, without opening the booking.

Here shows only on the day of the booking. On a later day, the booking says "Here and Done open on the day of the booking."

Customers see

"You're here" and "Your visit has started." on their booking page, if they have one. See Your customer's booking page.

Done

When a booking made online has nothing left to pay:

1. Tap Done at the bottom.

A short message says "Aisha is done", with Undo. The tag changes to Done, or to "Done · paid in full".

When money is left to take, the big button says how much, like Done, take MVR 315. See "Done. Take the rest" below.

A little before the start time, Done also shows in the row of buttons. It takes the place of Didn't come. Use it when the customer came early.

On a day that has passed, a booking nobody marked shows Done, not Here.

On the bar above the tabs, Done opens the booking at the next step. For example, at taking the rest.

Customers see

their booking page says the visit is done and thanks them for coming, if they have a booking page.

Done with a booking you added or a walk⁠-⁠in

A walk⁠-⁠in is a customer who comes in without booking. When you tap Done on a booking you added or a walk⁠-⁠in, a sheet asks "Done with Aisha?".

If the Counter is on and the service has a price, the sheet says "Taking the money? The Counter opens with Gel polish on it, so it counts once in your sales." The Counter is the sales screen. Its tab is called POS.

1. Tap Take MVR 450 at the Counter. The booking is marked done, and the Counter opens with the service on it.
2. Take the payment at the Counter. See Take cash, card, transfer or credit at the Counter.

To mark it done without the Counter, tap Mark done instead.

If the Counter already has a sale in progress, a sheet says "The Counter has a sale in progress". Under it: "Its items are swapped for Gel polish. Finish that sale first if you still need it."

• Replace it with this booking puts the service on the Counter instead.
• Keep it, just mark done marks the booking done and leaves the Counter as it is.

If the Counter is off, the sheet says "This marks the booking done. Take any payment as you do today." Tap Mark done. To turn the Counter on, see Turn on the Counter.

Done. Take the rest

A customer who booked online may have paid a deposit, or nothing. A deposit is part of the price, paid before the visit. At the visit, you take the rest.

1. Tap Done, take MVR 315 at the bottom. A sheet called Done. Take the rest opens.
2. Under How did they pay, tap Cash, Card or Transfer.
3. Tap Received MVR 315 at the bottom. The button also says how they paid, like "Received MVR 315 by card".

A short message says "MVR 315 received by card. The order is closed.", with Undo. The booking is done, and its order is paid.

The sheet lists what they had and what they paid before. To take now shows the amount left. Something added to the order at the visit shows "added now". At the bottom, the sheet says "This closes order #216, so it counts once."

Nothing is picked under How did they pay when the sheet opens. The button works only after you pick one.

Check the slip first

A payment slip is the photo of a bank transfer. If the customer sent a slip and nobody has checked it, Done opens a sheet called Check the slip first. It says, for example, "Aisha sent a slip for the MVR 135 deposit. Check it on the order, then mark the visit done."

1. Tap Open the order. The order page opens.
2. Check the slip and confirm the payment. See Check a payment slip and confirm payment.
3. Go back to the calendar and open the booking again.
4. Tap Done again. It may say how much is left, like Done, take MVR 315.

To close the sheet, tap Not now.

Didn't come

Didn't come is in the row of buttons. On the day of the booking, before the start time, it is grey. Tap it then, and the app says when it opens, like "Didn't come opens at 14:30, if Aisha hasn't come by then".

1. After the start time, tap Didn't come. A sheet asks "Aisha didn't come?".
2. Tap Mark didn't come at the bottom.

A short message says "Marked Aisha as didn't come", with Undo. The tag changes to Didn't come.

The sheet says "Their next booking will show they didn't come." If they missed a booking before, it says how many times, like "This is their 2nd time not coming. It shows on their next booking."

Customers see

"Marked as didn't come" on their booking page, if they have one. It asks them to message your shop if that's wrong.

What happens to a deposit

When the customer paid something, the Didn't come sheet shows your shop's rule. It is already picked.

• Keep the MVR 135 deposit, with "Your rule for no⁠-⁠shows. It counts as a sale in Insights." The short message then says "You keep MVR 135." The booking says "Deposit of MVR 135 kept".
• Send the MVR 135 deposit back, with "Your rule for no⁠-⁠shows. Send it from the order once this is marked." The short message then says "Send back MVR 135 from the order." The booking says "Send back MVR 135".

When they paid the whole price, it says "payment" instead of "deposit", like Keep the MVR 450 payment.

To send money back:

1. Tap Open the order to send it on the booking. The order page opens.
2. Send the money to the customer yourself, by bank transfer or in cash.
3. Tap Mark as refunded on the order.

The booking then says "Sent back". See Cancel or refund an order.

If they sent a slip that nobody checked, the sheet says "Their slip isn't checked yet. Check it on the order." After you mark it, the booking says "A slip was sent but not checked. Check it before sending anything back." Tap Check the slip to open the order.

The owner, senior managers and managers also see Move Aisha instead, with "Keeps the deposit on a new time." Tap it, then tap Pick a new time. See Move or cancel a booking.

You choose the rule in Booking online, under If they cancel late or don't come. See Choose how customers book online.

Fill it

On today, a customer who did not come can leave free time. The Didn't come sheet then shows who is free and when, like "Liya is free 14:30 to 15:15 now", with Fill it.

1. Tap Fill it. The booking is marked as didn't come, and the Add a booking sheet opens in that time.
   • If the free time starts now, it opens as a walk⁠-⁠in.
2. Add the new customer. See Add a booking or a walk⁠-⁠in.

After you mark Didn't come, the booking keeps showing the free time and Fill it while the time is still free. On the calendar, that time has a green edge and Fill it.

Staff see Fill it only when the free time starts now.

Undo

After Here, Done or Didn't come, an Undo button shows in the row. The short message after each one has Undo too.

1. Tap Undo. A short message says "Undone".

The booking goes back one step. If you took the rest of the money, the money taken is undone on the order too. The booking goes back to where it was, like Here now.

Staff can undo only for a short while. Later, the app says "Too late to undo. Ask the owner or a manager".

Undo money you took right away. After a while, the app says "Only the owner can undo this now".

Message and call

• Message opens WhatsApp with a message ready to finish. It starts with "Hi Aisha, about your booking at", then your shop name, the day and the time. Type the rest and send it from your WhatsApp.
• The round phone button next to their number calls them.

Both show only when the booking has a phone number.

Note for your team

1. Tap Add next to Note for your team. A box opens.
2. Type your note.
3. Tap Save note. A short message says "Note saved".

To change the note, tap Edit. To close the box without saving, tap Keep it as it was.

Everyone on your team sees the note on this booking. Customers do not see it.

The money on a booking

Money shows on a booking made online, and on a booking the customer paid on its booking page. A walk⁠-⁠in or a booking you added shows no money. You take that money at the Counter, or as you do today.

A bar fills up with what is paid. Words under it say where the money is:

• "Paid MVR 135 on 13 Oct" and "MVR 315 at the visit": a deposit was paid. The rest is to take at the visit.
• "Nothing paid yet" and "MVR 450 at the visit": they pay it all at the visit.
• "Slip for MVR 135 to check": a slip came in. Tap Check the slip to open the order.
• "MVR 135 not paid yet": no slip came in.
• "Paid MVR 450 in full": nothing is left to take.
• "MVR 315 taken by card": what you took at the visit.

The tag next to the time can say:

• Deposit paid, Paid in full or Pays at the visit
• Slip to check: a slip waits to be checked.
• No slip yet: they have not sent a slip.
• Here now, Done, "Done · paid in full" or Didn't come
• Booked: a booking with no money on it.