Add a booking or a walk-in
Put a booking from a call or a message in your calendar, or add a customer who walks in.
On this page
- What it is
- Find it
- Every setting
- Add a walk-in
- Add a booking for later
- Their number
- Name
- The service
- Who it is with
- Day
- The time
- When the time does not fit
- Add a note
- The green button
- Pick another time
- Send the booking to the customer
- Who can use it
- Common mistakes
- A red box says "Runs into" and the green button is grey
- It asks "Add it anyway?"
- It says "That time has passed"
- It says "Staff can add walk-ins. Ask the owner or a manager for later bookings"
- There is no service to pick, or it says "Nobody is set up for this service yet"
- Tip
What it is
Add a booking is the sheet where you write down a booking yourself. Use it when a customer calls or sends a message to book. Use it for a walk-in too: a customer who comes in without booking and starts now. Once you add it, that time is taken on your calendar.
Find it
You add bookings from your calendar. In a shop that started with bookings, the calendar is the first screen after you sign in:
- Tap Bookings in the bar at the bottom.
- If Calendar is not picked at the top, tap Calendar.
- Tap a free time with a round plus. A sheet called Add a booking opens. A sheet is a panel that covers part of the screen.
In a shop that sells and added bookings, the order board is the first screen:
- Tap Orders in the bar at the bottom.
- Tap Calendar at the top.
- Tap a free time with a round plus. A sheet called Add a booking opens.
Free time is a light box with a dashed edge, like "Free · 54 min". See Your calendar.
You can also open the sheet these ways:
- On today, tap Add, or the round plus, on the bar at the bottom of the calendar.
- On a later day, tap Add a booking at the bottom. Staff do not have this button.
- In Week, tap a chip under First free.
- On a computer, tap Add a booking at the bottom of the calendar's left column. For staff, it says Add a walk-in.
The sheet opens in one of two ways:
- From free time that says Free now, or from the bar, it is a walk-in. Under the title, it says the date, like "Walk-in · Thu 15 Oct".
- From free time later, or from Add a booking on a later day, it is a booking for later. Under the title, it says By hand · from a call.
If nobody is free now, the bar opens a booking for later today for the owner and managers.
No Calendar at the top? Your shop has not started bookings. See Set up bookings.
Every setting
Add a walk-in
- Tap a free time that says Free now. The sheet opens as a walk-in.
- If they give you their number, type it in Their number.
- Type their name in Name. You can leave it empty.
- Tap the card for their service, if the green card is not the right one.
- If round buttons with names show, tap the one who will do it.
- Tap the green button at the bottom, like "Start now with Liya".
The sheet closes. A short message says, for example, "Aisha is in Liya's chair". The walk-in is marked as here already. When they finish, see When the customer comes.
If the green button shows a time, like "Add for 13:30 with Liya", the walk-in starts at that time.
Add a booking for later
The owner, senior managers and managers can add a booking for any time from now on.
- Tap the right arrow next to the title until you reach the day they want.
- Tap a free time near the time they want. The sheet opens with that day and person. The line above the strip says, for example, "With Shaha · Sat 17 Oct".
- Type their number in Their number. Under the empty box, it says For reminders. Optional.
- Type their name in Name.
- Tap the card for their service, if the green card is not the right one.
- Tap Earlier or Later until the green block is at their time.
- Tap the green button at the bottom, like "Add for 14:30 with Shaha".
The sheet closes. A short message says, for example, "Aisha is booked for 14:30 on Sat 17 Oct". With no name, it says "Booked for 14:30 on Sat 17 Oct with Shaha".
Their number
The box has +960 in front. On a walk-in, it says Optional for a walk-in next to the label.
When you type a number:
- A customer you know shows in a green card. It has their name and a line like "3 visits · last on 21 Sep · no no-shows". The Name box goes away.
- If the card says No name saved, type their name in Name.
- A new number says "New number. Saved as a customer with the name below."
With a number, you can send them the booking and reminders on WhatsApp. See Remind tomorrow's customers.
Name
Their name, as it shows on your calendar. On a walk-in with no number, the box says "Walk-in" in grey. Leave it empty, and the booking shows as Walk-in.
The service
There is one card for each service with Booking on. Each card shows the name and how long it takes, like "Gel polish" and "45 min". A service with sizes has one card for each size. With more than three cards, slide the row sideways.
Eveyla picks a service for you, so the time shows at once. The picked card is green. Tap another card to change it.
Something else is the last card. Under it, it says Pick a length. Tap it for something that is not one of your services. Then tap how long it takes: "30 min", "45 min", "1 h", "1 h 30" or "2 h". "1 h" is picked when you start.
A booking with Something else cannot ask for a deposit when you send it. The app says "Pick the service on this booking to ask for a deposit."
Who it is with
When more than one person, court or room can do the service, round buttons show their names. On today, each one says what they are doing now, like Free now or "With Aisha". On other days, it shows their hours, like "10:00 to 20:00", or Off. The picked one is green. Tap another to change it.
Without Bookings for more, only one person, court or room takes new bookings, so only that one shows. See Bookings for more.
On a booking for later that you opened from a free time, the person and day are one line above the strip, like "With Shaha · Sat 17 Oct". Tap Change at the end of that line to see the buttons.
Day
This row is for the owner and managers, on a booking for later. Tap Change to open it. It is open already when the sheet opens from Add a booking on a later day, or from Pick another time.
Seven day buttons start from today. Each one shows how full the day is, with a word under it. It says how many times are free, like "4 times", or Full, Closed or Off. Tap a day to pick it.
To pick a date further away, tap More days at the end. Your phone's calendar opens.
While this row is open, the line above the strip shows the time, like "13:30 to 14:15".
The time
On the left, above the strip, it says "With Liya, now" for a walk-in. For a booking for later, it shows the person and day, or the time. On the right, "Free until 14:30" says when that person is busy again. "Free after that" means nothing comes after it that day.
The strip is that person's day. Grey parts are taken. Striped parts are closed, time off or prayer times. The green block is this booking. On a walk-in, it says Now.
To move the time:
- Tap Earlier or Later to go to the next time that fits.
- Or tap the strip where you want it.
On a walk-in, the time stays close to now.
For a court or a service with set start times, a booking for later shows the start times instead of the strip. Each one says Free, or the name of who has it. Tap a free one. The green button then says, for example, "Add 16:00 on Court 2".
To add seats on a trip, tap the trip on your calendar. Then tap Add seats. See Run a trip day with the boat list.
When the time does not fit
If the booking runs into another one, a red box says so. For example: "Runs into Aisha at 15:45. A 45 minute Gel polish from 15:30 ends at 16:15." The green button turns grey.
Under the red box, one or two times that fit show, like "13:30 with Shaha". Tap one to take it.
A yellow box means you can still add it. It says one of these:
- "That's outside Liya's hours. You can still add it."
- "That runs into prayer time. You can still add it."
- "That starts at prayer time. You can still add it."
Add a note
On a booking for later, tap Add a note under the strip. A Note box opens. Under it, it says "Only your team sees it." A walk-in has no note.
The green button
It says what will happen:
- "Start now with Liya": the walk-in starts now.
- "Add for 14:30 with Shaha": a booking at that time.
When the time is outside the hours or at prayer time, a sheet asks, for example, "That's outside Liya's hours. Add it anyway?" Tap Add it anyway. To go back, tap Change the time.
If someone took the time while you were adding, the sheet says "That time was just taken. Pick another below." Tap one of the times under it.
Pick another time
On a walk-in, the owner and managers see Pick another time under the green button. Tap it to make the walk-in a booking for later. The number, name and service stay. The Day row opens, and the time moves to the next free time.
Send the booking to the customer
Eveyla does not message customers. A booking for later has its own booking page. Send it to the customer yourself:
- Tap the booking on your calendar. Its sheet opens. Under the time, it says Booked by you.
- Tap Send the booking at the bottom. On the day of the booking, it is in the Booking page card instead. A sheet opens.
- If you do not want a deposit, turn off the switch at the top.
- Tap Send on WhatsApp. WhatsApp opens with the message ready.
With no number on the booking, tap Copy link instead. Then send the link where you talk to them.
To ask for a deposit when you send it, see Ask for a deposit on a booking you added.
Customers seetheir booking page, with the day, the time and the service. They can tap Add to calendar and Directions. See Your customer's booking page.
A walk-in has no booking page.
Who can use it
- The owner, senior managers and managers can add walk-ins and bookings for today or any later day.
- Staff add walk-ins who start now. They tap free time that says Free now, or Add on the bar. They do not see Pick another time, Change or the Day row.
- Only the owner, senior managers and managers can send a booking. Staff see the Booking page card and can tap Copy.
Bookings need a Storefront. Until you pay your plan, for example in your free trial, free times show a lock. Tapping one opens Bookings open when you pay instead. See Open bookings. When your plan stops, New bookings are closed opens instead. See When your trial ends or your plan stops.
One person, court or room comes with the plan. For more, Bookings for more is an add-on. You can see its price in the add-on store.
Common mistakes
A red box says "Runs into" and the green button is grey
The time runs into another booking or time off. Tap one of the times under the red box. Or tap Earlier or Later. You can also pick a shorter service, someone else or another day.
If it says "Nothing fits now for this length. Pick a shorter service, or someone else.", tap a shorter service. Or tap someone else.
It asks "Add it anyway?"
The time is outside that person's hours, or it runs into prayer time. If you will be there then, tap Add it anyway. If not, tap Change the time. Then pick another time.
It says "That time has passed"
The time you picked is over. This can happen when you pick a past date with More days.
- Tap a day in the Day row, today or later.
- Tap Earlier or Later to pick a time.
- Tap the green button again.
It says "Staff can add walk-ins. Ask the owner or a manager for later bookings"
Staff add walk-ins who start now.
- Tap the X at the top right to close the sheet.
- Tap a free time that says Free now, or Add on the bar. The sheet opens again, starting now.
For a booking at a later time, ask the owner or a manager.
There is no service to pick, or it says "Nobody is set up for this service yet"
"Turn on Booking for a service in Items and its length fills in here." means no service has Booking on. In a shop that sells only services, the tab is called Services. See Make a service bookable.
"Nobody is set up for this service yet." means nobody who takes bookings does this service. As the owner or a manager, open the service and tap Who does it. Pick who does it. See Make a service bookable. Without Bookings for more, only one person, court or room takes new bookings. Pick that one, or see Bookings for more.
Tip
Type the customer's number whenever you can, even for a walk-in. Next time, their name and visits show when you type it. You can also send them the booking and reminders on WhatsApp.