Move or cancel a booking
Give a booking a new time, or cancel it, and know what to do about the money.
On this page
- What it is
- Find it
- Every setting
- Move a booking
- Who it is with
- Day
- The time
- When the time does not fit
- What the customer is told
- Give it a time
- Cancel a booking
- Why (optional)
- What happens to the money
- Send the money back
- Cancel from the order page
- When the customer moves or cancels
- Who can use it
- Common mistakes
- There is no Move or Cancel button
- The green button says Pick a new time
- I cancelled, and now the booking is gone
- The cancelled order says to refund the deposit or keep it
- Tip
What it is
A customer may ask for another day, or you may need to close. Move gives a booking a new time. Cancel frees its time for someone else. When you cancel a booking paid online, you send the customer back what they paid.
Find it
In a shop that started with bookings, the calendar is the first screen after you sign in:
- Tap Bookings in the bar at the bottom.
- If Calendar is not picked at the top, tap Calendar.
- Tap the arrows next to the title until you reach the booking's day.
- Tap the booking. It opens in a sheet. A sheet is a panel that covers part of the screen.
In a shop that sells and added bookings, the order board is the first screen:
- Tap Orders in the bar at the bottom.
- Tap Calendar at the top.
- Tap the arrows next to the title until you reach the booking's day.
- Tap the booking.
Move and Cancel are in the row of buttons near the bottom of the booking. Cancel is red. See Your calendar.
Every setting
Move a booking
- Tap Move. A sheet opens with the customer's name, like "Move Aisha".
- If round buttons with names show, tap who the booking is with.
- Under Day, tap the new day.
- Tap Earlier or Later until the green block is at the new time.
- Tap the green button at the bottom, like "Move to Sat 17 Oct, 15:00".
The sheet closes. A short message says, for example, "Moved to Sat 17 Oct, 15:00". The booking is now at its new time on your calendar.
Under the title is the service and how long it takes, like "Gel polish · 45 min". Then it says when the booking is now, like "Now today at 14:30."
Before you change anything, the green button says Pick a new time. It stays grey.
What the customer paid stays with the booking. There is no Undo after a move. To change it back, move it again.
Who it is with
Round buttons show who you can move the booking to. On today, each one says what they are doing now, like Free now. On other days, it shows their hours, like "10:00 to 20:00". The picked one is green.
If no buttons show, the booking stays with the same person, court or room.
Day
A row of seven day buttons shows a week. Each one shows how full the day is. The word under it says, for example, "9 times", Full, Closed or Off. The booking's day is picked when the sheet opens.
To pick a date further away, tap More days at the end. Your phone's calendar opens.
The time
Above the strip, on the left, is the new time, like "15:00 to 15:45". On the right, "Free until 18:30" says when that person is busy again. "Free after that" means nothing comes after it that day.
The strip is that person's day. Grey parts are taken. Striped parts are closed, time off or prayer times. The green block is the booking.
- Tap Earlier or Later to go to the next time that fits.
- Or tap the strip where you want it.
For a trip with seats, the sheet shows the times the boat leaves instead of the strip. Tap the one you want.
When the time does not fit
If the new time runs into another booking, a red box says so. For example: "Runs into Mariyam at 15:45. A 45 minute Gel polish from 15:30 ends at 16:15." The green button turns grey.
Under the red box, a time that fits may show, like "16:15 with Liya". Tap it to take it. If none fit, the box ends with "Try another day."
A yellow box means you can still move it. It says, for example, "That's outside Liya's hours. You can still add it." When you tap the green button, the app asks "That's outside Liya's hours. Move it anyway?"
- Move it anyway moves the booking.
- Change the time takes you back to pick again.
The same happens with "That runs into prayer time." and "That starts at prayer time."
If someone took the time a moment before you, the app says "That time was just taken. Pick another below." Tap one of the times under it.
What the customer is told
Eveyla does not send the customer a message.
For a booking made online, the short message after a move adds "Their booking page shows it. Message them too."
Customers seea line on their booking page that says your shop moved their booking, and from which time. It adds "If the new time doesn't suit you, you can cancel for free."
For a booking you added, tell the customer yourself. If you sent them their booking page, it shows the new time.
To message them:
- Tap the arrows next to the title until you reach the new day.
- Tap the booking.
- Tap Message. WhatsApp opens with the start of a message. It has your shop name and the new day and time.
- Finish the message and send it.
Message shows only when the booking has a phone number.
Give it a time
Sometimes a customer's time is taken while they are still paying online. Then the booking needs a new time. Its card on the order board says "Needs a new time", with a Give it a time button.
- In a shop that started with bookings, tap Orders at the top of the calendar. In a shop that sells, the order board is already open.
- Tap Give it a time on the booking's card. A sheet opens, like "New time for Aisha". It says "Their time went while they were paying. Pick a new one."
- Under Day, tap the day.
- Tap Earlier or Later until the green block is at the time.
- Tap the green button, like "Book Sat 17 Oct, 15:00".
A short message says, for example, "Booked for Sat 17 Oct, 15:00. Their booking page shows it. Message them too."
The order page of that booking has Give it a time too. The customer can also pick a new time on their booking page. See Your customer's booking page.
Cancel a booking
- Tap Cancel in the row of buttons. A sheet asks Cancel this booking?. It says what happens to the money.
- Tap Cancel booking in red.
To keep the booking, tap Keep it.
The sheet closes. A short message says "Booking cancelled". The booking leaves your calendar, and its time is free again. There is no Undo.
Why (optional)
The sheet has a box called Why (optional). You can leave it empty. Customers do not see what you type there.
What happens to the money
The Cancel this booking? sheet tells you:
- They pay at the visit and have paid nothing: it says "Nothing was paid." There is nothing to send back.
- They paid a deposit or the whole price online: it says, for example, "They get back everything they paid: send back MVR 135 from the order." After you cancel, the short message says "Booking cancelled. Send back MVR 135 from the order."
- They sent a payment slip that nobody checked: it says "Check their slip on the order, and send back what they paid." A payment slip is the photo of a bank transfer.
- A booking you added, or a walk-in: it says "The time is free again. Tell them yourself if they don't know." Eveyla has no money on these bookings.
For a booking made online, it also says "Their booking page says it's cancelled. Message them too."
Check a slip before you cancel. Tap Check the slip on the booking. The order opens, and you can confirm the payment there. See Check a payment slip and confirm payment.
Customers see"Cancelled" on their booking page, and a line that says your shop sends back their MVR 135.
Send the money back
Eveyla does not send money. You send it yourself, then mark the order.
- Tap Orders at the top, next to Calendar.
- Tap Done.
- Scroll down to Cancelled.
- Tap the order with the customer's name. The order page opens.
- Send the money to the customer yourself, by bank transfer or in cash.
- Tap Mark as refunded in the Payment part.
Under the button, the app says "Tap once you've returned the money to the customer." See Cancel or refund an order.
Cancel from the order page
A booking made online also has an order. The order page has a red Cancel button too. Cancelling the order cancels the booking as well.
Use Cancel in Bookings instead. It tells you what to send back.
When the customer moves or cancels
A customer who booked online can change the time or cancel on their own booking page. The booking then moves on your calendar, or leaves it. See Your customer's booking page.
For a booking you added, their page says to message your shop to change or cancel.
Who can use it
- The owner, senior managers and managers can move and cancel bookings. They see Move, Cancel and Give it a time.
- Staff do not see these buttons. They can ask the owner or a manager.
- When your plan stops, you can still move and cancel the bookings that are coming. See When your trial ends or your plan stops.
Bookings need a Storefront. One person, court or room comes with the plan. For more, Bookings for more is an add-on. You can see its price in the add-on store. See Bookings for more.
Common mistakes
There is no Move or Cancel button
- You are staff. Ask the owner or a manager.
- The booking is done, or marked Didn't come. It cannot be moved or cancelled. If the mark was a mistake, tap Undo first.
- The customer is marked Here now. Cancel is there, but not Move. If you tapped Here by mistake, tap Undo first.
- It is a request that waits for your answer. It has Decline instead. See Answer a booking request.
- It is a booking you added that waits for its deposit. It has Let the time go instead of Cancel. See Ask for a deposit on a booking you added.
- The booking says "Someone is paying for this time." If they do not finish, the time frees up by itself.
The green button says Pick a new time
You have not changed the day or the time. Tap another day under Day, or tap Later. The button then shows the new time, like "Move to Sat 17 Oct, 15:00".
I cancelled, and now the booking is gone
Cancelled bookings leave your calendar. A booking made online keeps its order. Tap Orders at the top, then tap Done. The order is under Cancelled.
The cancelled order says to refund the deposit or keep it
When you cancel a booking, the customer gets back everything they paid. Send it to them. Then tap Mark as refunded on the order.
Tip
Before you cancel, ask the customer if another time suits them. When you move a booking, what they paid moves with it, so nobody has to send money back.