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Ask for a deposit on a booking you added

Send a booking you added to the customer, and ask them to pay a deposit before the visit.

WhoOwnerSenior managerManagerPlanStorefront
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On this page
  1. What it is
  2. Find it
  3. Every setting
  4. Booking page
  5. Ask for a deposit
  6. The message
  7. Send on WhatsApp and Copy link
  8. Deposit not paid
  9. Send the link again
  10. Keep it, pay at the visit
  11. Let the time go
  12. When the customer pays
  13. Who can use it
  14. Common mistakes
  15. It says "This booking starts too soon to ask for a deposit."
  16. It says "Add your bank account or PayPal first, so they can pay the deposit."
  17. A red message says "deposits can't be paid online"
  18. I can't find Send the booking
  19. Tip

What it is

A booking you add for later has its own booking page. You can send the customer a link to it from your WhatsApp. You can also ask for a deposit there: part of the price, paid before the visit. Customers pay it on the page, by bank transfer or PayPal.

Find it

To ask for a deposit, you need:

You open the booking from your calendar. In a shop that started with bookings, the calendar is the first screen after you sign in:

  1. Tap Bookings in the bar at the bottom.
  2. If Calendar is not picked at the top, tap Calendar.
  3. Tap the right arrow next to the title until you reach the day of the booking.
  4. Tap the booking. A sheet opens. A sheet is a panel that covers part of the screen.
The bar at the bottom of a booking shop, with the Bookings tab marked.

In a shop that sells and added bookings, the order board is the first screen:

  1. Tap Orders in the bar at the bottom.
  2. Tap Calendar at the top.
  3. Tap the right arrow next to the title until you reach the day of the booking.
  4. Tap the booking. A sheet opens.

The sheet's title is the day and time, like "Tomorrow, 15:45". Under it, it says Booked by you. In the middle is a card called Booking page.

On a computer, the tabs are in the bar on the left, and the booking opens beside the day.

Every setting

To send the booking and ask for the deposit:

  1. Tap Send the booking. Before the day of the visit, it is the big button at the bottom. On the day, it is in the Booking page card. A sheet called "Send Aisha the booking" opens.
  2. Look at the box at the top. It says "Ask for the MVR 135 deposit", and its switch is green. Leave it on.
  3. Tap Send on WhatsApp. WhatsApp opens with the message ready.
  4. Send the message in WhatsApp.

A short message in Eveyla says "Sent. Deposit not paid until it comes". The booking now shows Deposit not paid.

No number on the booking? Tap Copy link instead. Then paste the link where you talk to the customer.

To send the booking without a deposit, tap the switch in step 2. It turns grey.

Booking page

This card shows the link to the customer's booking page, with Copy next to it. Tap Copy to copy the link. A short message says "Link copied".

Under the link, it says, for example, "Aisha can add it to their calendar and get directions. Ask for a deposit and they pay it there."

The card is hidden while a deposit is asked, and after the customer is marked Here.

Ask for a deposit

This box is at the top of the send sheet. When a deposit can be asked, it names the amount, like "Ask for the MVR 135 deposit". Under it, it says where the amount comes from. For example: "30% of MVR 450, your Booking online rule. Until it's paid, the booking shows Deposit not paid."

The switch is on (green) when the sheet opens. Tap it to send the booking without a deposit.

When a deposit cannot be asked, the box says Ask for a deposit. The switch is grey and does not move. A line under it says why:

  • "Pick the service on this booking to ask for a deposit. The link works without one." The booking was added with Something else.
  • "This service is Hidden on your shop, so its deposit can't be paid there. Set it to Shown to ask for one." It can say "Sold out" instead of "Hidden".
  • "This option is Counter only, so its deposit can't be paid on the page. Turn on Sell online for it to ask for one."
  • "This booking starts too soon to ask for a deposit."
  • "This service costs nothing right now, so there's no deposit to ask for."
  • "Your Booking online rule asks for no deposit. Pick one there to ask for it."
  • "Add your bank account or PayPal first, so they can pay the deposit."

You can still send the booking. It goes without a deposit.

The message

Under the box, you see the message as WhatsApp will show it. With the deposit asked, it says, for example: "Hi Aisha, your Gel polish with Liya is booked for Sat 17 Oct at 15:45. Pay the deposit here to keep it:" and then the link to their booking page.

Without the deposit, the end says "Your booking page:" and the link.

The message does not say how much to pay. Their booking page shows the amount.

At the top, the sheet says "From your own WhatsApp." The message goes from your phone. Eveyla does not send it.

Customers see

their booking page with "Deposit not paid" at the top. A box says "Pay the MVR 135 deposit". They pay by bank transfer or PayPal. Then they attach a payment slip (the photo of the transfer) or a PayPal screenshot on the page. See Your customer's booking page.

Customers see

without a deposit, their booking page says "Booked". It has a QR code to show at the door, Add to calendar and Directions.

Send on WhatsApp opens WhatsApp to the customer's number, with the message ready. It shows only when the booking has a number.

Copy link copies the link to their booking page, without the message. Under it, the app says "For Instagram, Viber or anywhere else, copy the link." With no number on the booking, it says "There's no number on this booking. Copy the link and send it where you talk to them."

After you tap either one, the sheet closes.

Deposit not paid

After you ask for the deposit, the booking shows Deposit not paid next to the time in its sheet. On your calendar, a long booking shows it too. Under the title, it says Booked by you · link sent.

A card called Deposit not paid says when you sent the link, like "Link sent today 12:20". It shows the deposit and the whole price, like "MVR 135 deposit asked" and "MVR 450 in all". A line says, for example: "The time stays Aisha's until you choose. A booking you made never frees itself."

So the time stays booked, even if the deposit does not come. You choose what happens next.

This sends the customer a reminder to pay.

  1. Tap Send the link again. Before the day of the visit, it is the big button at the bottom. On the day, it is in the Deposit not paid card. A sheet called "Tell Aisha" opens.
  2. Tap Send on WhatsApp. WhatsApp opens with the message ready.

The message says, for example: "Hi Aisha, a reminder about Sat 17 Oct at 15:45: please pay the deposit to keep it:" and then the link. With no number on the booking, tap Copy message instead.

Keep it, pay at the visit

Tap Keep it, pay at the visit to stop asking for the deposit. A short message says "Kept. Paid at the visit". The booking says Booked by you again, and the Booking page card comes back. The customer pays it all at the visit.

Customers see

their booking page says "Booked". Eveyla does not message them, so tell them yourself.

Let the time go

This gives the time up, so someone else can book it.

  1. Tap Let the time go, in red, in the Deposit not paid card. A sheet called "Cancel this booking?" opens. It says "The time is free again, and their booking page says it was let go. Nothing was paid."
  2. Tap Cancel booking.

A short message says "Booking cancelled". The time is free on your calendar again. You can leave the Why (optional) box empty. To keep the booking, tap Keep it instead.

Customers see

their booking page says "Time let go", and that your shop "let this time go. Nothing was paid." Eveyla does not message them.

When the customer pays

When they pay on their page, the booking gets an order. If they sent a payment slip, the tag next to the time says Slip to check.

  1. Tap Check the slip on the booking. The order opens.
  2. Check that the money came in, then confirm the payment. See Check a payment slip and confirm payment.

The line under the title then says "Booked online" and the order number, like "order #204". It is still the booking you added.

Who can use it

The owner, senior managers and managers can send a booking and ask for a deposit. They can also send the link again, keep it to pay at the visit, or let the time go.

Staff see the Booking page card and can tap Copy. They see Deposit not paid too. They cannot send the booking or change the deposit.

Only the owner can add a bank account or PayPal, in Settings.

Bookings come with the Storefront plan, for one person, court or room. For more, add Bookings for more. It is an add⁠-⁠on, and you can see its price in the add⁠-⁠on store. See Bookings for more.

Common mistakes

It says "This booking starts too soon to ask for a deposit."

The visit is too close for the customer to pay on the page. The switch stays off. You can still send the booking without a deposit: tap Send on WhatsApp or Copy link. Take the deposit at the visit.

Next time, send the booking right after you add it.

It says "Add your bank account or PayPal first, so they can pay the deposit."

Customers pay a deposit by bank transfer or PayPal. Your shop has neither in Payment details. A US dollar account counts only while USD prices are on. The owner adds them:

  1. Tap Settings in the bar at the bottom.
  2. Scroll down to Payments or Delivery & payments.
  3. Tap Payment details.
  4. Add a bank account, or type your PayPal ID. See Add your bank account, PayPal and cash on delivery.

Then open the booking again and tap Send the booking. Senior managers and managers do not have Settings. Ask the owner to add them.

A red message says "deposits can't be paid online"

It says "New bookings are closed, so deposits can't be paid online. Take it at the visit". Your plan has stopped, so new bookings are closed. The deposit was not asked.

  1. Tap the switch next to the deposit. It turns grey.
  2. Tap Send on WhatsApp again.

Take the deposit at the visit. See When your trial ends or your plan stops.

I can't find Send the booking

It shows only on a booking you added for later, before the customer comes. You do not see it when:

  • it is a walk⁠-⁠in.
  • the customer booked online.
  • the customer is marked Here.
  • a deposit is asked already. Then the button says Send the link again.
  • you are staff. Tap Copy in the Booking page card instead.

Tip

Type the customer's number when you add the booking. Then Send on WhatsApp opens their chat with the message ready. You can also remind them the day before. See Remind tomorrow's customers.

Checked against the app on 22 Oct 2026.Something wrong or missing? Tell Eveyla