What customers see on a pay link

In the chat

Your customer gets your message with the link on WhatsApp or Viber. To send one, see Send a pay link.

Under the link, the chat shows a small preview. It says "Pay for your order · Eveyla", with an Eveyla picture. It never shows the amount or the items. If your shop has its own web address, it says "Pay [shop name]" instead. See Use your own domain.

A customer who is with you can scan the QR code instead. A QR code is a square code that a phone camera can read. They do not need an app or an account.

The pay page

The top

A coloured strip with your logo and shop name. Under the name, it says "Payment request". On a bill for a customer who is with you, it says "Your bill".

If you added a phone, WhatsApp or Viber number, a Message button is on the right. It shows buttons to call you or write on WhatsApp or Viber, with "Hi, about order #41" ready to send. See Add your phone, WhatsApp, Viber and social links. Bills for a customer who is with you have no Message button.

The bill

A white card shows:

• "Order #41 · for Aisha"
• a small label like "Pay by 2:30 PM": the time the link closes. It is not on bills for a customer who is with you, or on links that never close.
• the amount, like MVR 95.00
• a line like "3 items · Delivery to Malé", "Pickup" or "Dine⁠-⁠in · Table 4"

They tap See what's included to see each item, with its extras and answers. Under the items are delivery, service charge, Discount, GST and Total.

After you tap Slip doesn't match, a red box says "[shop name] couldn't match your slip", then your reason and "Send a new slip, or pay another way."

Where should it go?

Only for delivery and ferry links. This step comes first. It says "So the rider finds you on the first try." For ferry links, it says "The shop sends it on the boat. Add where you are on the island."

• The island you picked, with "Set by the shop". They cannot change it.
• House or building: they must fill it in.
• Floor: they tap Ground, 1, 2, 3, 4 or 5+. For delivery in Malé, Hulhumalé, Hulhumalé Phase 2 and Vilimalé, the floor is needed. If your shop does not deliver up to the door, there is no floor. They see "The rider meets you downstairs" instead. See Deliver up to the door.
• Landmark, if they like.
• Add a note for the rider, if they like.

A box called "The shop sees" shows the address as you will get it. If you typed the house when you made the link, this step is already done. They see it with Change.

Pickup and in person

For pickup, a row says "Pickup" and "From" your pickup place. They can tap Add note to write a Note for the shop.

For a customer who is with you, a row shows the table or spot, like "Table 4".

Pay

The step is called "Pay [shop name]". When you allowed more than one way, the first one is picked. They can tap Bank transfer, PayPal or Cash to change it.

For Bank transfer, three steps:

1. Copy the account: your account number, name and bank, with Copy. If you have more than one bank, they pick one.
2. Send exactly: the amount, with Copy. It says "Pay in your bank app, then come back to this page."
3. Attach the slip: they tap Attach slip screenshot. Then they pick the photo from their bank app.

For PayPal, the steps are Find the shop on PayPal, Send exactly and Attach the screenshot. If you set USD prices, the amount is in US dollars. See Show prices in US dollars.

For Cash, it says when to pay. For example: "Pay the rider MVR 95.00 when it arrives. Riders may not carry change."

Under the steps, it says "Your money goes straight to [shop name]. Eveyla never holds it."

The button at the bottom

A bar at the bottom shows Total and the amount. The button next to it always says the next thing to do:

• Next: pay, after the address
• Add your building, Pick your floor or Add the floor number, when something is missing
• Attach slip, then Uploading slip, then Send slip (Attach screenshot and Send screenshot for PayPal)
• I'll pay the rider in cash, I'll pay cash on pickup or I'll pay cash at the counter

After they send a slip

The top now says "Slip received". The card says "[shop name] has your slip" and "Nothing more to do. They are matching it with their bank, which usually takes a few minutes. This page turns to Paid when they confirm."

Three steps show: "Slip sent", "[shop name] checks their bank" (marked Now) and "Paid".

Sent the wrong photo? They tap Wrong slip?. Then they pick a new photo and tap Send new slip.

At the bottom it says: "Safe to close this page. Your slip stays with [shop name], and your other ways to pay are paused so you are not charged twice."

If Grow checks your slips, the card may say "Reading your slip", "Your slip looks good", or "[shop name] will take a look". See Let Grow check payment slips.

To confirm the slip, see Follow up on a pay link.

If they choose cash

For delivery, ferry and pickup, the page turns into their order page. It shows where the order is. Until the order is on its way, they can tap Pay now instead. It shows only if you allowed another way to pay.

For a customer who is with you, the page says "Pay at the counter" and shows the amount. It also says "[shop name] marks it paid when you pay. This page updates by itself." If you allowed another way to pay, they can tap Pay by transfer instead.

When they pay you, tap Mark cash received or Cash received. See Follow up on a pay link.

When it is paid

The link turns into their order page, the same page customers get after an online order. It shows where the order is, the receipt and buttons to contact you. See What customers see after they order.

When the link has closed

The top says "Order #41". The card says "This link has closed", then one of these:

• "It wasn't paid in time, so the order was cancelled. Message [shop name] and they can send you a new link."
• "[shop name] cancelled this order. Message them if you have questions."
• "[shop name] changed this order and will send you a new link."
• "This order was cancelled and your payment was sent back. Message [shop name] if you have questions."

If you added a phone, WhatsApp or Viber number, buttons to contact you show under it.

The page may also show Already sent the money? Send your slip. They tap it, pick the photo and tap Send slip. Then it says "Slip sent to [shop name]. The link had closed, so [shop name] will check it and message you about your order or your money." You see it on the order as Paid late.