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Send a pay link

Send a customer a link so they can pay on their phone, for phone, chat or table orders.

WhoEveryone in the teamPlanStorefront
Open in Eveyla (opens in a new tab)
On this page
  1. What it is
  2. Find it
  3. Every setting
  4. Pay link
  5. Who is it for?
  6. How do they get it?
  7. They can pay by
  8. Link total
  9. Closes today at 7:10 pm if unpaid
  10. Link ready
  11. Scan to pay
  12. Unpaid links close after
  13. Who can use it
  14. Common mistakes
  15. I can't find Pay link
  16. Create pay link is grey
  17. Bank transfer says add a bank account
  18. I closed Link ready before I sent the link
  19. The link closed before the customer paid
  20. Tip

What it is

A pay link opens a page with the bill, where your customer pays you. You make it on the Counter (the POS tab), from the items you tap. You send it on WhatsApp or Viber. Or the customer scans a QR code (a square code that a phone camera can read). The order waits on your order board until they pay.

Find it

  1. Tap POS in the bar at the bottom. The Counter opens.
  2. Tap the items your customer wants.
  3. Tap Charge in the green bar at the bottom. A sheet called Charge opens. (A sheet is a panel that covers part of the screen.)
  4. Under Paid later, tap Pay link.
The bar at the bottom of the app, with the POS tab marked.

The top of the sheet now says Link for (in capital letters) and the total.

On a computer, POS is in the bar on the left. Tap Charge · MVR 95 at the bottom of the sale, on the right.

If you do not see POS, check your plan. A free listing has no Counter and no pay links. See Free listing and Storefront. On a Storefront, the owner can show the POS tab. See Turn on the Counter.

Every setting

To send a link:

  1. Under Who is it for?, tap Add who it's for. A sheet called Pick a customer opens.
  2. Tap your customer in the list. For a new customer, see Who is it for? below.
  3. Under How do they get it?, tap Pickup, Delivery, Ferry or In person. Restaurants see Dine⁠-⁠in instead of In person.
  4. For Delivery, tap the Deliver to box.
  5. Tap the island.
  6. Under They can pay by, check the green ticks. Tap a way to tick or untick it.
  7. Tap Create pay link · MVR 95 at the bottom. A sheet called Link ready opens.
  8. Tap Send to … on WhatsApp. It shows your customer's number. WhatsApp opens their chat with the message ready.
  9. Tap the send button in WhatsApp.

The Counter is now empty, ready for the next sale. The order waits on your order board.

Customers see

"Hi Aisha, your [shop name] order is ready. Total MVR 95. Pay here:" and the link.

To find the link again later, see Follow up on a pay link.

The button under Paid later, next to Credit. It says "Sends a link" under it. When you tap it, the sheet says "The order waits on your board until they pay."

If your phone has no internet, the button is grey and says "Needs internet".

You can also get here when a customer wants to pay by transfer at the Counter. On the Charge sheet, tap Transfer. If the money is not in your bank yet, tap Not in yet? Send a pay link. See Take cash, card, transfer or credit at the Counter.

The Discount button still works with a pay link. See Give a discount at the Counter.

A blue box may say "Items from order #41. Check them, then send the new link." This means you are replacing an old link. See Follow up on a pay link.

Who is it for?

The customer the link is for. The app says: "A name for the board. A phone number sends it straight to their WhatsApp."

In Pick a customer, you can search by name or phone. If you type a phone number that is not saved yet, tap Save … as a new customer. It shows the number you typed.

To add a new customer:

  1. Tap New customer.
  2. Type their name in Name.
  3. Type their number in Phone · optional.
  4. Tap Save customer.

After you pick, you see their name and Change. With a phone number, you also see "WhatsApp" and their number. To take the customer off, tap Change, then No customer.

For In person (or Dine⁠-⁠in), a name is optional. Leave it empty and the board shows the table or spot, or "Walk⁠-⁠in".

How do they get it?

How the customer gets the order.

  • Pickup and In person (or Dine⁠-⁠in) are always there.
  • Delivery shows if your shop delivers. Then it is picked when you start. If not, Pickup is picked.
  • Ferry shows if you send orders by ferry.

What each one asks for:

  • Pickup: the app says "They collect from" your pickup place, and "No delivery fee."
  • Delivery: pick the island in Deliver to. Its delivery fee shows next to it. If you deliver to one island only, it is picked for you. You can type the house in House and floor · optional, they can add it. If you have free delivery, the app says when it starts, like "Free delivery once items reach MVR 500."
  • Ferry: type the island in Island it goes to. The box is red until you type it. You can also pick Boat leaves from · optional. You can type the boat in Boat, optional. You can type the house in House and floor · optional, they can add it.
  • In person (or Dine⁠-⁠in for restaurants): for a customer who is with you. Type a spot in Where · optional, like "Counter 2". Restaurants type a Table number. The app says "No delivery fee."

This part is hidden when every item is digital (like a top⁠-⁠up code).

Customers see

the way you picked on their pay page, like "Delivery to Malé" or "Dine⁠-⁠in · Table 4". For delivery and ferry, they add their house and floor there if you did not.

They can pay by

The ways the customer can pay. Tap a way to tick it or untick it.

  • Bank transfer (ticked when you start): they send money and attach the payment slip (the photo of the transfer).
  • PayPal: shows only when your PayPal is set. It is off when you start.
  • Cash on delivery, Cash on pickup or Cash at the counter: the name follows the way you picked above. It is off when you start. It is hidden when the sale has a digital item.

The app says "Cash is off by default. A link is for getting paid first." With cash ticked, it says "With cash on, they can confirm the order and pay when it arrives. The link stops closing once they do."

Bank transfer may say " · add a bank account". Cash may say " · off in Settings". Then the owner must set it up first. See Add your bank account, PayPal and cash on delivery.

Customers see

when you tick more than one way, a choice for each one, like Bank transfer and Cash.

A box with Items, then any Discount, delivery, Ferry surcharge, service charge or GST. At the bottom is Link total.

Under it, the app says "Fixed once the link is made." You cannot change the amount after you send it.

Closes today at 7:10 pm if unpaid

This line shows when the link will close if nobody pays. It may say "tomorrow" or a date instead. It says "Change the hours in Settings." If your links never close, it says "Stays open until paid or cancelled." See Unpaid links close after below.

This sheet opens after you tap Create pay link. The title is "Link ready for Aisha". A bill with no name shows the table instead, like "Link ready for Table 4". Under the title is a line like "Order #41 · MVR 95 · waiting on your board".

For Pickup, Delivery and Ferry links, you see:

  • a picture of the message your customer will get
  • the link, with Copy next to it
  • Send to … on WhatsApp, with your customer's number. Without a phone number, it says Send on WhatsApp, and you pick the chat.
  • Viber, Other and Show QR

The app says: "WhatsApp opens their chat with the message ready. Viber and other apps: the message is copied first, then the app opens." With Viber, paste the message in the chat.

For In person and Dine⁠-⁠in links, a dark card shows "Scan to pay MVR 95" and a QR code. Your customer points their phone camera at it. Under the card, Or send it has the same WhatsApp, Viber and Other buttons, and Copy link.

Customers see

"Hi there, here is your bill from [shop name]. Total MVR 95. Pay here:" and the link, when you send an in⁠-⁠person bill. With a name, it starts "Hi Aisha".

At the bottom:

  • New sale: closes the sheet.
  • See it on the board: opens the order board.

Scan to pay

A big QR code on a dark screen, for your customer to scan. Open it with Show QR, or Full screen on an in⁠-⁠person link. It shows the order number, your logo and "Scan to pay MVR 95". To go back, tap the arrow at the top left.

Customers see

their pay page opens when they scan the code.

How long a link stays open if nobody pays. Only the owner can change it.

  1. Tap Settings in the bar at the bottom.
  2. Scroll down to the Pay links card. It is under Delivery & payments.
  3. Tap a time: 6 hours, 12 hours, 24 hours, 2 days, 3 days, 7 days or Never.

The time you tap turns green. It saves right away and says "Saved".

The app says: "A link that isn't paid by then closes by itself and the stock comes back. Links where the customer sent a slip or chose cash stay open."

Customers see

a small label like "Pay by 2:30 PM" on their pay page. After that time, the page says "This link has closed". Bills for a customer who is with you do not show this label.

Who can use it

Everyone on your team who can open the Counter can send a pay link: the owner, senior managers, managers and staff. Only the owner can change Unpaid links close after, because only the owner sees Settings.

Pay links need a Storefront. They are not part of the free listing.

Common mistakes

Check these:

  • No POS in the bar at the bottom: a free listing has no Counter, so pay links need a Storefront. See Free listing and Storefront. On a Storefront, the owner can show the POS tab. See Turn on the Counter.
  • The Pay link button is grey and says "Needs internet": connect to the internet and try again.

A grey line above the button says what to fix:

  • "Nothing on the counter." Close the sheet and tap the items you want.
  • "Add who it's for." Tap Add who it's for and pick a customer.
  • "Turn on at least one way to pay." Tick a way under They can pay by.
  • "Pick the delivery island." Tap Deliver to and pick the island.
  • "Add the island it goes to." Type the island for a ferry link.
  • "A pay link needs a total above zero." Add items, or make the discount smaller.
  • "You're offline. A pay link needs a connection." Connect to the internet.
  • "More than … has. Lower the count first." The place you sell from (it shows its name) has fewer of an item than you tapped. Tap the button that says how many items, like 3 items. Tap − next to the item to lower the count.

Bank transfer says add a bank account

Your shop has no bank account yet, so customers would not know where to send money. The owner adds one in Settings, under Payment details. See Add your bank account, PayPal and cash on delivery.

The link is not lost.

  1. Tap Orders in the bar at the bottom.
  2. Find the order under Waiting for payment.
  3. Tap the order.
  4. Tap Copy link.
  5. Paste it in your chat with the customer.

See Follow up on a pay link.

The owner can give links more time in Unpaid links close after. To send the same items again, open the order and tap Make a new link with these items. See Follow up on a pay link.

Tip

Save each customer with their phone number. Then Link ready sends the link straight to their WhatsApp chat. You can also remind them later with one tap.

Checked against the app on 17 Oct 2026.Something wrong or missing? Tell Eveyla