Your first order, step by step

Every setting

The steps for a first order:

1. If the customer paid by bank transfer or PayPal, check your bank app or PayPal.
2. When the money is in, tap Confirm on the order card.
3. Tap Accept on the order card.
4. Each time the order moves on, tap the next button, like Mark on the way.
5. Tap the last step, like Mark delivered. The order moves to Done.

Each step and its Grow card are explained below.

Paid by transfer

This card shows when the customer paid by bank transfer or PayPal and sent a payment slip. A payment slip is the photo of a bank transfer. Grow says: "Open the slip, then check your bank app. Tap Confirm payment only when the money is really in. Cash orders skip this."

1. Tap the order card. Tap the card itself, not its button. The order page opens.
2. Under Payment, read what to look for. For example: "Look for MVR 350 from Aisha in your bank app, then confirm."
3. Tap the slip picture on the left. It opens in a new tab.
4. Open your bank app or PayPal.
5. Check that the money is really in.
6. Go back to Eveyla.
7. Tap Confirm MVR 350 received. The amount is your order's total.

On the order board, the Confirm button on the order card does the same thing.

Until the money is confirmed, the order card shows Confirm, not Accept. If Grow checks your slips, the button may say Check in red, or Ask for MVR 50. See Let Grow check payment slips.

Your first order

This card points at the new order. It says: "Tap Accept so Aisha knows you have it. Until then, they can't tell if you've seen it." Grow uses your customer's first name, or "your customer" if there is no name.

1. Tap Accept at the bottom right of the order card.

The order moves to In progress. You can also open the order and tap Accept order under Status.

Customers see

their order page changes to "Packing now". For food shops, it says "In the kitchen".

Tap each step as it happens

This card points at the order while you work on it. It says: "Preparing, on the way, delivered. Aisha sees every step live, so they won't need to message you to ask."

1. When the order leaves your shop, tap Mark on the way on the order card.
2. When the customer has it, tap Mark delivered.

The button always names the next step. Food shops can have one more step, like Mark ready. For pickup orders, the last step is Mark collected. For dine⁠-⁠in orders, it is Mark done. For every step, see Accept an order and move it along.

On the order page, the same green button says Mark as on the way. Dots above it show every step. The steps done so far are green.

Customers see

each step on their order page. For example, "Almost yours" when it is on the way. Then "Enjoy, Aisha" when it is delivered. Pickup orders show "Come collect". See What customers see after they order.

The card also says: "A test order? Open it and tap Cancel order before it's delivered, so it stays out of your sales." On the order page, the button is called Cancel. Cancel order is in the box that opens next. See Place a test order.

First order done

This card shows after you mark the order delivered. It says: "Every order works like this: ping, accept, tap each step. Finished orders move to Done, where you can find them any time."

This card covers the whole screen. Tap Got it to close it.

To see finished orders, tap Done at the top of the order board. Today's orders are under Today.

Got it

Each card has a Got it button. Tap it to close the card.

• While a card points at your order, you can still tap the order card and its button.
• After you tap Got it, that card does not show again for you.
• The cards have no Skip tips button. They show even if you turned off Grow's tips. The app says: "Your first⁠-⁠order guide still shows, because it matters."