Order alerts for your team
Turn on order pings on your own phone, so you know the moment a new order comes in.
On this page
What it is
Staff, managers and senior managers can get a ping (a notification) on their own phone. It comes when a new order arrives, even when Eveyla is closed. Managers and senior managers can also get orders in their own Telegram chat. Each person turns this on, on their own phone.
The owner turns on alerts in Settings instead. See Get a ping for every new order.
Find it
- Tap your shop name at the top left of the order board.
- Tap Order alerts on this phone. A sheet called Order alerts opens. (A sheet is a panel that covers part of the screen.)
On a wide computer screen, tap the shop card instead. It is at the bottom of the bar on the left.
The order board may also show a green line: "Want a ping for the next order?" Tap Turn on to open the same sheet. Tap the X to hide the line on this phone.
Every setting
To turn on alerts:
- Tap Turn on order alerts at the top of the sheet.
- Your phone asks if Eveyla can send notifications. Allow it.
The card now says Order alerts are on. A message says "Order alerts on. We'll ping this device for every new order."
Never miss an order
This is the first card. It says "Get a push the moment someone orders. Even when Eveyla isn't open." Alerts are off until you turn them on.
- Turn on order alerts turns them on for this phone.
- When they are on, the card says Order alerts are on and "We'll ping this device the moment a new order arrives."
- Turn off stops them on this phone. A message says "Order alerts off on this device."
On some Android phones, the card also has Add Eveyla to Home Screen. It says "Installing keeps you signed in and makes alerts more reliable."
On an iPhone, Eveyla must be on your home screen. If you opened Eveyla in Safari or another browser, the card says Get order alerts on iPhone instead. Put Eveyla on your home screen first. See Put Eveyla on your home screen. Then open Eveyla from your home screen and come back to this sheet.
If your browser cannot send pings, the card says: "This browser doesn't support push notifications. Try Chrome or Safari on your phone."
You get a ping for
The sheet lists what you get a ping for:
- New orders and pre-orders
- Payment slips and cash on pay links
- Payments on credit statements
A payment slip is the photo of a bank transfer that a customer sends. Under the list, it says: "Messages about the shop's Eveyla plan go to the owner only."
Get order alerts on Telegram
Only managers and senior managers see this card. It sends new orders to your own Telegram chat. The card says: "Every new order pings you on Telegram. Takes about 30 seconds."
- Tap Connect Telegram. Telegram opens.
- Tap START at the bottom of the chat with Eveyla Bot.
- Go back to Eveyla. The card says Telegram alerts are on.
No START button, or on a computer? See Get orders on Telegram for every step and what the messages look like.
Staff see a note instead of this card: "Telegram alerts go to the owner and managers."
Who can use it
Staff, managers and senior managers. Only managers and senior managers can connect their own Telegram.
The owner does not see Order alerts on this phone. The owner uses Settings, then Order alerts.
It needs a Storefront. On a free listing, the row is not there. It costs nothing extra.
Common mistakes
It says Notifications are blocked
You said no when your phone asked. The card says: "Open browser settings for this site and allow notifications, then come back." Allow notifications for Eveyla in your browser settings. Close the sheet and open it again. Then tap Turn on order alerts.
My iPhone does not ping me
iPhone only sends pings from apps on your home screen. Put Eveyla on your home screen. Open Eveyla from there. Then tap Turn on order alerts. See Put Eveyla on your home screen.
I don't see Order alerts on this phone
If you are the owner, use Settings, then Order alerts. If you are on the team, the shop may be a free listing. A free listing has no online orders, so there is nothing to ping.
I don't see Connect Telegram
Only managers and senior managers can connect Telegram. Staff cannot. If you need it, ask the owner to change your role. See Change someone's role or remove them.
A message says Couldn't
For example:
- "Couldn't turn on order alerts. Try again in a moment."
- "Couldn't start Telegram connect. Try again in a moment."
- "Couldn't disconnect Telegram. Try again."
Check your internet. Wait a moment. Then tap the same button again.
Tip
Turn on alerts on every phone that takes orders. If you work in two shops, switch to the other shop. Open Order alerts on this phone there too. If it does not say Order alerts are on, tap Turn on order alerts. See Run more than one shop.