Sign in, sign out and reset your password
Sign in to your shop, sign out, or make a new password when you forget yours.
On this page
Sign in
- Open shop.eveyla.com.
- Tap My shop at the top right. The page says "Welcome back."
New to Eveyla, with no shop yet? Scroll down the Eveyla shop list and tap Open my shop instead. See Open your shop.
Then sign in with Google, or with your email and password.
With Google:
- Tap Continue with Google.
- Pick the Google account you used for your shop.
With email:
- Type your email in the Email box.
- Type your password in the Password box.
- Tap Sign in.
To see your password, tap the eye on the right of the password box.
Eveyla opens your order board (the Orders tab). On a free listing, it opens Home.
If your shop has no items yet, "How do you want to start?" may open first. See Your first minutes in the app.
If your login has no shop yet, the Open your shop page opens. See Open your shop.
Open a page of the app while signed out? The sign in page opens first. After you sign in, you go back to that page.
Under the Sign in button there are two more links:
- Create your storefront →, next to "Run a shop?", is for opening a new shop. See Open your shop.
- Join here, next to "Invited to a team?", is for people a shop owner invited. See Join a shop's team.
Customers never sign in. Only you and your team do. ← Back to Eveyla at the bottom takes you back to shop.eveyla.com.
Forgot your password
- On the sign in page, tap Forgot password? on the right, above the password box. A sheet called Reset your password opens. (A sheet is a panel that covers part of the screen.)
- Type your email in the Account email box, if it is not there already.
- Tap Send reset link.
The sheet says "If that email has an account, a reset link is on its way." Tap Back to sign in to close it.
Made your shop with Google? You do not need a password. Tap Continue with Google to sign in.
The email
- Open your email inbox.
- Open the email called "Eveyla: Reset your password".
- Tap Reset password.
The email says the link works for a short time. If you did not ask for a new password, you can ignore the email. Your password stays the same.
Set a new password
A page called Set a new password opens. First it may say "Opening your reset link…" for a moment.
- Type a new password in the New password box. Use at least 8 characters.
- Type the same password in the Confirm new password box.
- Tap Update password.
The page says "Password updated". Tap Go to dashboard to open your shop. Next time, sign in with your new password.
Sign out
If you are the owner:
- Tap Settings in the bar at the bottom.
- Scroll to the very bottom, under Visibility.
- Tap Sign out. It is red.
Everyone in the team can also do this:
- Tap your shop name at the top left. The shop menu opens.
- Scroll to the bottom. It says "Signed in as" and your email.
- Tap Log out.
The sign in page opens. Sign out and Log out do the same thing.
Does the page say "No shop yet"? Then there is no shop name. Tap the small log out button at the top right instead. It shows an arrow.
On a computer, Settings is in the bar on the left. On a wide computer screen, your shop card is at the bottom of that bar.
Who can use it
Everyone in the team can sign in, sign out and reset their password. That is the owner, senior managers, managers and staff. Only the owner has Settings. Team members use Log out in the shop menu.
It is free on a free listing and on a Storefront.
If this happens
A red box shows when I tap Sign in
Most often, the email or the password is wrong. Check both, and check capital letters in your password. If you made your shop with Google, tap Continue with Google. Forgot your password? Tap Forgot password? to get a new one. See also I can't sign in.
The reset email did not come
Check that you typed the email you use for Eveyla. Look in your spam or junk folder too. If it is not there, wait a few minutes. Then tap Forgot password? again.
It says Reset link unavailable
The page says "This reset link may have expired." Tap Back to sign in. Then tap Forgot password? and send a new link. Use the newest email.
A red message shows when I tap Update password
- "Password must be at least 8 characters." Make your password longer.
- "Passwords must match." Type the same password in both boxes.
Another red message? Try a different new password. If it still shows, tap Forgot password? on the sign in page to get a new link.
Tip
Put Eveyla on your home screen. Then your shop opens with one tap. See Put Eveyla on your home screen.