Staff seats
See how many staff seats you use, and add or remove seats.
On this page
What it is
Each person on your team uses one staff seat. Your Storefront comes with 1 seat. You, the owner, do not use a seat. To add more people, get more seats. When you need fewer, remove seats so your bill goes down.
To invite someone, see Invite someone to your team.
Find it
- Tap Settings in the bar at the bottom.
- Scroll down to Team & account.
- Tap Staff & roles. It says Manage who can take orders under it.
- Scroll down to the card that says Staff seats. It is at the bottom of the page.
On a computer, Settings is in the bar on the left.
If you do not see Staff & roles, your shop is a free listing. A team needs a Storefront. See Free listing and Storefront.
Every setting
Staff seats
The card shows how many seats you use, like "2 of 3 used".
- Every staff member, manager and senior manager uses one seat.
- Someone you invited uses a seat too, even before they join.
- You, the owner, do not use a seat.
Under it, a line shows the price of one more seat a month. It also says: "You pay for the rest of this bill when you add one."
When every seat is used, the card says: "You have used all your staff seats. Get another seat to invite more staff."
Did you ask Eveyla for seats in the past? Then the card may say: "You asked for 2 extra seats earlier. Seats now switch on as soon as you pay for them from Add-ons." Tap Get more seats to pay for them.
Get more seats
- Tap Get more seats on the right of the Staff seats card. The add-on store (the Add-ons page) opens, with a sheet called Get Staff seats on top. (A sheet is a panel that covers part of the screen.)
- Next to Extra seats, pick how many seats you want. It starts at 1. Tap the plus button for more, or the minus button for fewer.
- Look at the orange Pay today box. It shows what to pay now and your new bill.
- Find the part of the sheet marked 1. It says Transfer and the amount to send.
- Tap the copy button next to the account number. It says Copied.
- Open your bank app.
- Send exactly that amount to that account.
- Take a screenshot of the finished transfer. This is your payment slip.
- Go back to Eveyla.
- Tap Add slip and send at the bottom.
- Pick your screenshot. It is sent right away.
A sheet called Slip sent opens. Tap Done. You are back in the add-on store. When Eveyla has checked your slip, your new seats switch on. The Staff seats card then counts them. Your receipt comes by email.
Sometimes the sheet says to pay your bill first, with a button like Pay my bill. Pay your bill, then come back. For this and other messages in the sheet, see Turn an add-on on or off.
You can also start from the add-on store:
- Tap Settings in the bar at the bottom.
- Tap the Add-ons card near the top.
- Scroll down to Run your shop.
- Tap Staff seats. The same Get Staff seats sheet opens.
In the add-on store, the Staff seats card says "1 seat comes with your plan". It also says how many extra seats you have. While Eveyla checks a seat slip, the card says Checking slip and does not open.
Remove seats
You see Remove seats only when you have extra seats. The 1 seat that comes with your plan always stays.
- Tap Remove seats at the bottom of the Staff seats card. A sheet called Remove staff seats opens.
- Next to Seats to remove, tap the plus or minus button to pick how many. It starts at 1.
- Check Seats after this and Your next bill. If you pay by the year, it says Your monthly fee.
- Tap Remove 1 seat at the bottom. With 2 seats, it says Remove 2 seats.
The sheet also says how many seats are in use, like "1 of your 3 seats is in use, so 2 seats can go." You can only remove seats nobody uses. It also says: "The seat goes now and comes off your next bill. Days already paid aren't refunded. You can add a seat again any time from Add-ons."
After you tap Remove 1 seat, the sheet closes. A green box on the Staff seats card says, for example, "1 seat removed." It also shows your next bill.
To close the sheet without removing, tap Cancel.
On Billing, a card shows your extra seats, like "2 staff seats". Tap it to open this sheet. See Pay your Eveyla bill.
Who can use it
Only the owner. Senior managers, managers and staff cannot open Staff & roles.
Staff & roles needs a Storefront, which comes with 1 seat. Extra seats are the Staff seats add-on (an extra you can add to your Storefront). You pay for each seat every month, on your bill. You can see the price in the add-on store.
Common mistakes
It says I have used all my staff seats
This shows on the Staff seats card, or in red when you tap Invite. Every seat has someone in it. Tap Get more seats. Or remove someone you no longer need. See Change someone's role or remove them.
I removed a person, but my bill did not go down
Removing a person does not change how many seats you have. The Staff seats card still shows the same total, like "1 of 3 used". To pay less, tap Remove seats and remove a seat.
It says Remove a staff member first
For example: "All 3 seats are in use. Remove a staff member first, then remove the seat." You can only remove a seat that nobody uses.
- Tap Cancel.
- In the Team card, tap Remove under a person's name. A red box opens.
- Tap Remove again in the red box.
- Tap Remove seats again.
A red box shows when I try to remove a seat
- "We're checking a seat payment. You can remove seats once it's checked." Eveyla is still checking a seat slip. Try again after it is checked.
- "You don't have that many extra seats. Close this and try again." Tap Cancel. Then tap Remove seats again.
- "That didn't go through. Try again." Check your internet. Then tap the button again.
My new seat is not there yet
Eveyla is still checking your slip. In the add-on store, the Staff seats card says Checking slip. Wait until the slip is checked. If the add-on store says "We couldn't approve a slip", see Turn an add-on on or off.
Tip
Before you buy a seat, look in the Team card for old invites. An invite nobody used still takes a seat. Tap Remove under it. The red box says: "Their invite stops working and the seat is free for someone else." Tap Remove again to free the seat.